James Grieve
Las Vegas,NV
Summary
Results-oriented Key holder/Manager, versed in handling a wide range of tasks in challenging, fast-paced environments. Over 25 years of experience in hospitality and customer service
Overview
15
15
years of professional experience
Work History
Bartender Apprentice
Caesars Palace Hotel And Casino
Las Vegas , NV
2023.10 - Current
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Maintained a clean work area at all times, including wiping down surfaces and cleaning glasses.
- Greeted customers in a friendly manner and took their orders for drinks.
- Checked identification cards to ensure that customers were of legal drinking age.
- Created specialty cocktails upon request from customers.
- Learned how to use POS systems to process customer payments quickly and accurately.
- Helped out other team members when needed during busy shifts.
- Adhered to all local laws regarding serving alcohol responsibly.
- Provided excellent customer service with a positive attitude at all times.
Bartender/Server/Manager on Duty
The Jazz Corner
2014.08 - 2023.04
- Performed and maintained high quality service in an upscale jazz club. (Top 20 jazz club in the world) (#1 rated restaurant on Trip Advisor for Hilton Head Island 12 straight years)
- Simultaneously served, bartended, and managed the floor
- Management responsibilities that included nightly paperwork and payroll
- Train and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Restocked inventory
Bartender
Poseidon Rooftop Bar
2021.08 - 2022.08
- Maintained great service in a fast paced high volume environment with quality craft cocktails
- Ensured customer satisfaction through service and paying attention to every customers unique needs
- Responsible for cash drawers and employee pay out
Server/Bartender
The Studio
2009.03 - 2013.12
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Business Management - Hospitality
North Carolina State University
Raleigh, NCSkills
- Pour Card Certified
- TAM/Health Card Certified
- Sheriffs Card Certified
- Future Proof Certified
- Computer Literate in Word and A+ certification
- Good Communication Skills
- Excellent Time Management/ Multitasking
- Managing Customer Needs
- Till Counting/Money/Payroll
- Multiple POS System operations
- Flexible Work Schedule
- Superior Work Ethic
Affiliations
- Food Festivals
- Learning Spanish
- Live music
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Bartender Apprentice
Caesars Palace Hotel And Casino
2023.10 - Current
Bartender
Poseidon Rooftop Bar
2021.08 - 2022.08
Bartender/Server/Manager on Duty
The Jazz Corner
2014.08 - 2023.04
Server/Bartender
The Studio
2009.03 - 2013.12
Business Management - Hospitality
North Carolina State University
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