James Grieve
Las Vegas,NV
Summary
Results-oriented Key holder/Manager, versed in handling a wide range of tasks in challenging, fast-paced environments. Over 25 years of experience in hospitality and customer service
Overview
15
15
years of professional experience
Work History
Bartender Apprentice
Caesars Palace Hotel And Casino
Las Vegas, NV
10.2023 - Current
- Stocked and maintained the bar with fresh supplies of beer, wine, spirits, and mixers.
- Maintained a clean work area at all times, including wiping down surfaces and cleaning glasses.
- Greeted customers in a friendly manner and took their orders for drinks.
- Checked identification cards to ensure that customers were of legal drinking age.
- Created specialty cocktails upon request from customers.
- Learned how to use POS systems to process customer payments quickly and accurately.
- Helped out other team members when needed during busy shifts.
- Adhered to all local laws regarding serving alcohol responsibly.
- Provided excellent customer service with a positive attitude at all times.
Bartender/Server/Manager on Duty
The Jazz Corner
08.2014 - 04.2023
- Performed and maintained high quality service in an upscale jazz club. (Top 20 jazz club in the world) (#1 rated restaurant on Trip Advisor for Hilton Head Island 12 straight years)
- Simultaneously served, bartended, and managed the floor
- Management responsibilities that included nightly paperwork and payroll
- Train and mentored new employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Restocked inventory
Bartender
Poseidon Rooftop Bar
08.2021 - 08.2022
- Maintained great service in a fast paced high volume environment with quality craft cocktails
- Ensured customer satisfaction through service and paying attention to every customers unique needs
- Responsible for cash drawers and employee pay out
Server/Bartender
The Studio
03.2009 - 12.2013
- Increased sales significantly by upselling higher-end products to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Business Management - Hospitality
North Carolina State University
Raleigh, NCSkills
- Pour Card Certified
- TAM/Health Card Certified
- Sheriffs Card Certified
- Future Proof Certified
- Computer Literate in Word and A certification
- Good Communication Skills
- Excellent Time Management/ Multitasking
- Managing Customer Needs
- Till Counting/Money/Payroll
- Multiple POS System operations
- Flexible Work Schedule
- Superior Work Ethic
Affiliations
- Food Festivals
- Learning Spanish
- Live music
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Bartender Apprentice
Caesars Palace Hotel And Casino
10.2023 - Current
Bartender
Poseidon Rooftop Bar
08.2021 - 08.2022
Bartender/Server/Manager on Duty
The Jazz Corner
08.2014 - 04.2023
Server/Bartender
The Studio
03.2009 - 12.2013
Business Management - Hospitality
North Carolina State University
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