Lily Cairns
Schwenksville,PA
Summary
Highly-motivated individual with desire to take on new challenges. Passionate and skilled customer advocate eager to join a company to help ensure quality and service with a focus on engaging and serving the community.
Overview
3
3
years of professional experience
Work History
Starbucks Barista
Target Corporation
Royersford, PA
08.2023 - Current
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested appealing products.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Managed rush of customers daily with efficient, levelheaded customer service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Utilized POS system to receive and process customer payments.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Exceeded customer satisfaction by finding creative solutions to problems.
Grocery Associate
Giant Food Stores
Harleysville, PA
12.2022 - 08.2023
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Examined grocery products to immediately remove from stock expired or spoiled items.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Restaurant Team Member
Elevation Burger
Collegeville, PA
06.2021 - 08.2022
- Provided exceptional service to high volume of daily customers.
- Cleaned counters and common areas to minimize spread of germs.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Prepared and served handcrafted smoothies, and milkshakes.
- Operated large-volume cooking equipment, including grills, warmers, and fryers.
Education
High School Diploma -
Perkiomen Valley High School
Collegeville, PA05.2022
Some College (No Degree) - Nursing
Montgomery County Community College
Blue Bell, PASkills
- Cashier Experience
- Teamwork and Collaboration
- Customer Service Oriented
- Dependable, Dedicated
- Fast Learner
- Critical Thinking, Problem Solving
- Strong Work Ethic
- Food/Beverage Prep
- Safe Food Handling
Timeline
Starbucks Barista
Target Corporation
08.2023 - Current
Grocery Associate
Giant Food Stores
12.2022 - 08.2023
Restaurant Team Member
Elevation Burger
06.2021 - 08.2022
High School Diploma -
Perkiomen Valley High School
Some College (No Degree) - Nursing
Montgomery County Community College