Michael Mitchell
San Antonio
Summary
Dynamic barista with expertise in espresso machine operation and a proven track record at Dutch Bros, where I consistently achieved high customer satisfaction. A friendly team player, I excel in creating personalized beverages and enhancing sales through attentive service and problem solving skills. Great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Friendly team player dedicated to making specialty coffee and tea beverages and contributing to a welcoming environment. Fast learner and adapter to new circumstances and challenges paired with in depth knowledge of coffee making equipment operations. Works well under pressure and in fast-paced settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
12.2024 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Cashier
H-E-B Grocery
11.2023 - 12.2024
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases and locate items.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Host
Landry's Inc. Rainforest Cafe
09.2022 - 02.2023
- Monitored seating area and checked restrooms regularly to keep spotless.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier
Raising Cane's Restaurants
10.2021 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Wildlife Biology
North East Lakeview
Live Oak, TX08-2027
High School Diploma -
Brooks Academy of Science And Engineering
San Antonio, TX06-2020
Skills
- Espresso machine operation
- Coffee expertise
- Dining room maintenance
- Opening and closing duties
- Inventory management
- Cash register operation
- Coffee machinery
- Team player
- Basic math
- Problem-solving
- Attention to detail
- Friendly and outgoing
Certification
- Food Handlers License : 2024-2027
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Barista
Dutch Bros
12.2024 - Current
Cashier
H-E-B Grocery
11.2023 - 12.2024
Host
Landry's Inc. Rainforest Cafe
09.2022 - 02.2023
Cashier
Raising Cane's Restaurants
10.2021 - 12.2022
Associate of Arts - Wildlife Biology
North East Lakeview
High School Diploma -
Brooks Academy of Science And Engineering