Monica L. Arceneaux
SUNSET,LA
Summary
Equipped with effective leadership, strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Marketing/ Sales/ Entrepreneur
CCM-COMPLETE CIRCLE MARKETING
Louisiana
07.2021 - 12.2025
- Practice exceptional customer/client services and vendor communications.
- Supervised three team members, always creating a professional, positive work environment.
- Create marketing plans for clients for business promoting through social media content creation, ad designs, target marketing.
- Website content assistance. Trade show participation.
- Women's Chamber of Commence Board member/ Licensed Real Estate Agent.
- AP / AR, tax reports, invoicing, and collection proceedings.
- Utilize QuickBooks, Adobe InDesign, Word, and Microsoft Suite.
Property Manager / Leasing
1st CHOICE MANAGEMENT | JUNIPER RESIDENTIAL-THE BRADFORD
Lafayette, LA
03.2019 - 09.2021
- Supervised daily operations and leasing of 300-unit community. Hired, trained, and scheduling of eight team members. Practiced team performance management.
- Enforced company policies and procedures within a fast-paced environment.
- Reviewed and finalized lease agreements with current and new residents.
- Completed Annual budget, gaining revenue and reducing expenses.
- Monitored capital improvement projects, bid process, and punch list inspections.
- Vendor relations and annual contract negotiations. Daily property inspections.
- Maintained 97% + occupancy, surpassing previous 5-year revenue gains by 39 to 46%.
- Guided positive team morale, Fair Housing seminars, safety meetings, and planned resident/guest events.
- Addressed and defused resident and employee issues. Followed through with collections and evictions.
- Coded and processed invoices. Weekly/monthly reports.
- Licensed Real Estate Agent
- Utilized Resman property management software (cloud-based), Word, Excel, Publisher, Zoom, and Teams.
Property Portfolio Manager/ Leasing
BG REALTY & MANAGEMENT
Lafayette, LA
01.2018 - 03.2019
- Managed, marketed, and leased residential investment properties on behalf of owner(s)/ investors.
- Ensured owners' top revenue through hands-on practices, customer service, and strategic management to maximize revenue.
- Evaluated and resolved maintenance issues, saving on expenses.
- Processed rents, deposits, collections, and evictions. Maintained the practice of Fair Housing Laws.
- Initiated resident screening, leases, and renewals. Respectfully and professionally sought resolution of resident or owner issues for a positive outcome.
- Worked with vendors, relating the scope of work, bid process managed capital improvement project goals from start to finish.
- Performed property inspections and evaluated needs/issues.
- Utilized AppFolio management software, Microsoft Suite, and Zoom.
Executive Director / Housing Supervisor
LAFAYETTE COUNCIL ON AGING (Non-Profit)
Lafayette, LA
01.2016 - 12.2017
- Worked closely with seniors in need of assistance, offering solutions and compassion.
- Organized, marketed, and coordinated seven assistance programs and five local area senior centers, maximizing exposure, increasing productivity, and fulfilling goals.
- Supervised six multi-family apartment community managers and guided a mindset of service throughout the organization. Addressed and defused resident and employee conflict.
- Completed, reviewed, and presented monthly/ quarterly reports for programs and housing to the Board of Directors, Governor's Office of Elderly Affairs, DOTD, HUD, and various governmental agencies at the local, state, and federal levels.
- Supervised team leaders through day-to-day operations, presented team training meetings/seminars, Fair Housing, agency compliance, labor laws & accountability procedures. Planned organization-wide events with committees.
- Worked in Microsoft Suite, Teams, and proprietary software programs.
Skills
- Property Management
- Customer Service
- Sales
- Marketing
- Multi-Tasker
- Team-minded
- Friendly yet Firm
- Compassionate Communicator
- Ethics and Integrity
- Creative
- Capital Project Management
- Professional and Organized
- Vendor Relations
- Social Media Promotion
- CPR/AED/First Aid Certified
Prior Responsibilities
- Senior Marketing & Sales Director, Apartment Finder, Lafayette, LA
- Property Manager, Chateau des Lions, Lafayette, LA
- Property Manager, Cypress Grove / Plantation Apartments, Lafayette, LA
- Regional Property Director / Asset Manager, Varela Real Estate and Management, Santa Fe, NM
- Assistant Housing Project Manager, Pueblo of Pojoaque, Pojoaque, NM
- Estate Management, Private Owner, Tesuque, NM
Education And Development
- Burk Baker School of Real Estate, Property Management/ Real Estate, Louisiana
- Innovative Training, Inc., Continuing Education, Real Estate/Property Management classes and seminars
- Norris School of Real Estate, Property Management/ Real Estate Studies, New Mexico-Broker
- New Mexico Junior College & USL, Core / Business Management - Associate's Degree
- Northside High School, Graduate, Lafayette, LA
Additional Information
Open to relocation, background check, credit check, drug screening and confidentiality agreement.
Timeline
Marketing/ Sales/ Entrepreneur
CCM-COMPLETE CIRCLE MARKETING
07.2021 - 12.2025
Property Manager / Leasing
1st CHOICE MANAGEMENT | JUNIPER RESIDENTIAL-THE BRADFORD
03.2019 - 09.2021
Property Portfolio Manager/ Leasing
BG REALTY & MANAGEMENT
01.2018 - 03.2019
Executive Director / Housing Supervisor
LAFAYETTE COUNCIL ON AGING (Non-Profit)
01.2016 - 12.2017