Rut Ester Victorio Muñoz
Far Rockaway
Summary
Dynamic customer service professional with a strong focus on effective time management and payment processing. Known for enhancing guest experiences and training staff to drive operational efficiency.
Overview
3
3
years of professional experience
Work History
Host
Antoya
37 W 32nd St, New York, NY 10001
04.2026 - Current
- Welcomed and seated guests, ensuring positive first impressions and smooth operations.
- Managed reservations and waitlists efficiently, optimizing guest flow during peak hours.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions accurately.
- Trained new hosts on service protocols and customer engagement strategies for enhanced guest experiences.
Juice Maker
Yumze
20-01 New Haven Ave, Far Rockaway, NY 11691
09.2023 - 06.2026
- Operated juice extraction equipment to produce high-quality beverages efficiently.
- Maintained cleanliness and organization of production area to ensure compliance with safety standards.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Monitored ingredient quality and freshness, ensuring optimal taste and product standards.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to streamline workflows, increasing response times for inquiries.
- Trained new staff on customer service protocols and system navigation for improved performance.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Drive-Thru Cashier
McDonald's
21-41 Mott Ave Far Rockaway
10.2025 - 02.2026
- Processed customer orders efficiently at drive-thru window, ensuring accurate transactions.
- Maintained cleanliness and organization of work station to enhance workflow.
- Assisted in training new team members on cash handling procedures and customer service standards.
- Handled customer inquiries and resolved issues in a timely manner to ensure satisfaction.
- Monitored inventory levels of supplies, alerting management when replenishment was needed.
- Implemented suggestions to improve speed of service, contributing to overall operational efficiency.
- Collaborated with kitchen staff to streamline order preparation for faster service during peak hours.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Assisted customers with menu items and accurate order fulfillment.
Guest Advocate
Target
345 Rockaway Tpke, Lawrence, NY 11559
10.2025 - 01.2026
- Assisted guests with inquiries, ensuring a positive shopping experience.
- Collaborated with team members to maintain store cleanliness and organization.
- Processed transactions efficiently using POS systems, enhancing customer satisfaction.
- Resolved guest concerns swiftly, improving overall service quality and retention.
Cashier
Shop Fair
2-45 Beach 20th St, Far Rockaway, NY 11691
08.2025 - 10.2025
- Processed customer transactions accurately using POS systems.
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented strategies to improve transaction speed and reduce wait times.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Ensured compliance with company cash handling policies during shifts.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Jhon Adams Highschool
101-01 Rockaway Boulevard Ozone Park Queens, 103-1Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Payment processing
- Upselling
- Bill computation
- Item promotion
Languages
Spanish
English
Professional Working
Timeline
Host
Antoya
04.2026 - Current
Drive-Thru Cashier
McDonald's
10.2025 - 02.2026
Guest Advocate
Target
10.2025 - 01.2026
Cashier
Shop Fair
08.2025 - 10.2025
Juice Maker
Yumze
09.2023 - 06.2026
High School Diploma -
Jhon Adams Highschool