Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Roger Knowlton

South Lake Tahoe,CA

Summary

I've worked in the hospitality industry my entire working life. I have an abundance of knowledge and truly enjoy what I do. I have lived in some amazing places and have been fortunate enough to work with and experience many diverse cultures. I am a service focused well rounded leader dedicated to delivering positive customer experiences to promote loyalty and repeat business. I orchestrate optimal resource utilization to handle expected operational needs. Lead with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager

McPs Taphouse tahoe
South Lake Tahoe
12.2023 - Current
  • Manage all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
  • Recruit, interview and hire qualified staff for open positions as well training, disciplinary actions and terminations. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various positions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Deliver exceptional guest experiences through hands-on leadership building long lasing relationships.
  • Comply with company policies and government regulations similar to project 21 to prevent and detect legal violations and protect the organization from fines and lawsuites.

Dual Rate Beverage Supervisor

Caesars Entertainment
Stateline, NV
05.2010 - 12.2024
  • Monitored daily operations of all bar areas on both sides of the street and ensured that all beverages were served in a timely manner.
  • produced daily and weekly staff lineups to insure proper scheduling for business needs and controlling labor.
  • Maintained inventory of liquor, beer, wine, mixers, glassware, ice, garnishes and other supplies needed for the bar area.
  • Addressed customer complaints promptly while maintaining excellent customer service standards.
  • Resolved conflicts between employees professionally while upholding company policies and procedures.
  • Ensured compliance with all safety and sanitation regulations for beverage staff.
  • Maintained operations in full compliance with alcohol service standards and legal requirements such as project 21 to prevent incidents of overserving or underage drinking.
  • Preserved excellent levels of internal and external customer service.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of their position.

Education

Some College (No Degree) - GE, Graphic Design, Photography, Advertising

Platt Collage, OCC, LTCC, LBCC
Newport Beach, CA. Santa Ana, Ca. South Lake Tahoe

Skills

  • Schedule Management
  • Staff Supervision
  • Customer Relationship Management
  • Customer service experience
  • Records Management
  • Operations Oversight
  • Supply Ordering
  • PC proficient
  • Supplier Negotiations
  • Promotions planning
  • Customer service background
  • Menu development
  • Budget prep
  • Knowledge of sanitation guidelines
  • Inventory Management
  • Cost Control
  • Beverage Preparation
  • Wine Knowledge
  • Regulatory guidelines
  • Customer Complaint Resolution
  • Health and safety standards

Affiliations

  • Growing up in beautiful Lake Tahoe, I am an avid outdoor sports enthusiast.

Certification

  • I have held my California Real Estate license for 16 years.

Accomplishments

I was awarded the Caesars Award of Excellence with our beverage team in 2016.

Timeline

General Manager

McPs Taphouse tahoe
12.2023 - Current

Dual Rate Beverage Supervisor

Caesars Entertainment
05.2010 - 12.2024

Some College (No Degree) - GE, Graphic Design, Photography, Advertising

Platt Collage, OCC, LTCC, LBCC

Similar Profiles

CREATE PROFILE
Roger Knowlton