Summary
Overview
Work History
Education
Skills
Career Highlights
Timeline
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Rethema Chidjou

Durham,NC

Summary

Dynamic-detailed oriented professional with over 10 years of customer service, driving customer satisfaction and delivering exceptional customer experience. Proven track record in building strong client relationships, resolving complex issues and achieving service goals by implementing strategies to enhance service quality. Ready to leverage decades of expertise as a customer support specialist.

Overview

1823
1823
years of professional experience

Work History

Pre -Visit Care Connector

Optum
Minnetonka, MN
01.2023 - 02.2024
  • Answered inbound and outbound calls from members, healthcare providers in a fast-paced call center setting, providing care coordination assistance and resolving issues.
  • Completed pre-visit assessments for members of the HouseCalls program, accurately updating PHI in Electronic Medical records and adhered to HIPAA regulations.
  • Provided excellent customer service, build rapport with members while identifying gaps in care,medical insurance, transportation services and other activities.

Eligibility Specialist

UNC Health
Chapel Hill, NC
01.202 - 01.2023
  • Conducted detailed interviews with applicants to determine their eligibility and reviewed applicants eligibility criteria to receive benefits from assistance programs.
  • Maintained comprehensive knowledge of program regulations, policies, and procedures and verified applicants identity and other relevant documents.
  • Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.

Resident Services Coordinator

Elderly Housing Management
Wilton, CT
04.2016 - 08.2021
  • Provided direct support,addressing immediate concerns to residents with medical, housing, and social services needs and providing crisis intervention services.
  • Developed individualized service plans for each resident based on home visit assessment results while assessing resident's living conditions.
  • Assisted in the development of resources available to residents including housing assistance, financial assistance, employment opportunities, health care access, and educational programs.

Education

Master of Science - Public Health

Southern New Hampshire University
Manchester, NH

Bachelor of Science - Public Health, Health Promotion

Southern Connecticut State University

Skills

  • Patient Interviews
  • Customer Service Excellence
  • Customer Assistance
  • Client Documentation
  • Critical Thinking
  • Communication
  • Attention to Detail

Career Highlights

Currently pursuing MPH degree  at Southern New Hampshire University. Expertise includes case management, clinical assessments, medicaid, and all government benefits including disability, crisis intervention, care coordination and supportive services.

Timeline

Pre -Visit Care Connector

Optum
01.2023 - 02.2024

Resident Services Coordinator

Elderly Housing Management
04.2016 - 08.2021

Master of Science - Public Health

Southern New Hampshire University

Bachelor of Science - Public Health, Health Promotion

Southern Connecticut State University

Eligibility Specialist

UNC Health
01.202 - 01.2023

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Rethema Chidjou