RETONJA "SHAY" BRYANT
San Antonio,Texas
Summary
Municipal court professional with comprehensive experience in legal documentation, case management, and administrative support. Strong focus on team collaboration and consistent results, adaptable to changing needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Municipal Court Clerk
City Of San Antonio
02.2023 - Current
- Promoted transparency in municipal court activities by maintaining accurate records available for public inspection upon request.
- Facilitated smooth courtroom proceedings with efficient management of evidence, exhibits, and witness records.
- Contributed to a positive work environment by actively participating in team meetings and discussions aimed at addressing challenges faced by the Municipal Court Clerk''s Office.
- Supported judges in decision-making processes through thorough research and analysis of legal statutes, precedents, and ordinances related to specific cases.
- Boosted public satisfaction by providing exceptional customer service to individuals seeking information or assistance with municipal court matters.
- Reduced data entry errors by implementing a rigorous review system for all entered information in the court''s electronic database.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Performs related duties and fulfills responsibilities as required.
911 Call Taker
City Of San Antonio
02.2022 - 02.2023
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Collaborated with first responders to provide timely updates on ongoing incidents, facilitating informed decisionmaking.
- Continually upgraded knowledge on local geography and landmarks to provide accurate directions to first responders during high-pressure situations.
- Facilitated positive relationships between the public safety agency and local community members by addressing their concerns professionally.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
Student
UTSA - University of Texas at San Antonio
08.2016 - 12.2020
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Collaborated on group projects to complete professional deliverables.
- Enhanced classroom experience by utilizing multimedia presentations and interactive learning tools.
- Completed rigorous readings as directed to support unit learning goals.
- Searched at library and in scholarly databases to locate necessary information for research projects.
Corporate Contract Manager
Professional Performance Development Group
12.2012 - 06.2015
- Responsible for Government contract compliance/operations; supervised 130 Medical field employees
- Directs the work of office support personnel; prioritizes and coordinates work assignment; reviews work for accuracy
- Full life-cycle management of all assigned contracts from award through closeout; $26.5M contracts
- Led, supervised, ensured the effective Recruiting, Credentialing and Boarding of new contract employees
- Negotiated contract terms, employment and retention incentives; ensured continued contract compliance
- Created detailed analysis’ identifying contract compliance; developed/executed detailed action plans
- Managed Contract Profit & Loss; established employee compensation/increased profitability
- Daily hiring/firing decisions, employee counseling/rehabilitation/incentives; recruiting; FMLA & ADA
- Provided guidance to HRAs, Credentialing, Recruiting Manager, Business Ops Mgr & Payroll clerk
- Managed Department of Labor compliance, Wage Determinations; interacted with DOL auditors
Education
Bachelor of Arts - Cyber Security
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
San Antonio, TX12-2020
Associate of Arts - Business Management
PARK UNIVERSITY
Kansas City, MO08-2016
Associate of Arts (AA) - Paralegal Studies
COMMUNITY COLLEGE OF THE AIR FORCE
Maxwell AFB, ALSkills
- Case processing
- Office administration
- Filing systems
- Document preparation
- Military Veteran
Certification
- Have at least 24-hours in Business related studies
- DoD mediation Certification
- Lean Six Sigma Trained
- Train the Trainer Course Certification
- Government Credit Card Course Certification
- Defense Travel System Course Certification
Affiliations
- Texas Court Clerks Association
Timeline
Municipal Court Clerk
City Of San Antonio
02.2023 - Current
911 Call Taker
City Of San Antonio
02.2022 - 02.2023
Student
UTSA - University of Texas at San Antonio
08.2016 - 12.2020
Corporate Contract Manager
Professional Performance Development Group
12.2012 - 06.2015
Bachelor of Arts - Cyber Security
THE UNIVERSITY OF TEXAS AT SAN ANTONIO
Associate of Arts - Business Management
PARK UNIVERSITY
Associate of Arts (AA) - Paralegal Studies
COMMUNITY COLLEGE OF THE AIR FORCE
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