Automobile/Motorcycle Repair
Reuben Johnson
Largo,FL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
20
20
years of professional experience
8
8
years of post-secondary education
Work History
Front End Team Lead
Walmart
Pinellas Park, FL
12.2004 - 08.2022
- Multiplied earnings through sales goal achievement, customer service improvements, and commitment to team objectives.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in 54 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Strategically scheduled 100 team members to maintain optimal staffing at all times.
- Created employee schedules to align coverage with forecasted demands.
- Promoted importance of security and customer tracking to minimize store losses.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reported facility maintenance problems to appropriate personnel for immediate remediation.
- Designed employee work schedules to address complete operational needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Completed stockroom tasks by leading stock team, receiving and unpacking merchandise, and placing all products out on sales floor.
- Assessed sales reports to identify and enhance sales performance and support inventory oversight.
- Transformed employee performance by enhancing training and mentoring strategies in operational and customer-facing roles.
Senior Assistant Manager
Taco Bell
Saint Petersburg, FL
12.2001 - 09.2004
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Created and implemented incentive initiative for on-the-job safety and achieved 2 years with no Workers' Compensation claims.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired and trained staff associates, and equipped them to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Compiled financial data to comply with budget.
- Developed strategy to increase sales and drive profits.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced supply expenses, cut production costs, and lowered financial expenditures to increase bottom line.
- Recognized staff for contributions to company success to foster engagement and increase productivity.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Some College (No Degree) - Computer Information Systems
Southern New Hampshire University
Hooksett, NH 08.2019 - 01.2021
Some College (No Degree) - Computer Information Systems
Tampa Technical Institute
Largo, FL 03.2000 - 12.2001
GED -
Northeast Community School
Saint Petersburg, FL 09.1989 - 09.1994
Skills
Team Supervision
Team Building
Training and mentoring
Relationship building and management
Accurate money handling
Cash Handling
Problem-solving skills
Operations
Goals and performance
Order management
Financial Management
Staff Management
File management
Administrative support
Product and service sales
Word processing
Interests
Motorcycling
Photography
Timeline
Some College (No Degree) - Computer Information Systems
Southern New Hampshire University
08.2019 - 01.2021
Front End Team Lead
Walmart
12.2004 - 08.2022
Senior Assistant Manager
Taco Bell
12.2001 - 09.2004
Some College (No Degree) - Computer Information Systems
Tampa Technical Institute
03.2000 - 12.2001
GED -
Northeast Community School
09.1989 - 09.1994