Reuben Negron
The Bronx,NY
Summary
Personable Customer Service Liaison offering 2+ years of proactively identifying and resolving complex issues on behalf of patients. Passionate about promoting lasting patient satisfaction by delivering quality service and unparalleled support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Liaison
Montefiore Medical Center
Tarrytown, NY
07.2019 - Current
- Served as liaison between patients, insurance companies and billing office.
- Maintain customer satisfaction by addressing patient needs and resolving concerns.
- Examine patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Locate errors and communicate with insurance providers to resolve denied claims.
- Communicate effectively with other departments to resolve claims issues.
- Post and adjust payments from insurance companies.
- Manage collection claims for unpaid bills.
- Evaluate patients' financial status and establish appropriate payment plans.
- Analyze complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Collect payments and apply to patient accounts.
Radiology Registrar
St Joseph's Medical Center
The Bronx, NY
08.2013 - 07.2019
- Handled daily scheduling tasks and provided administrative support for department.
- Checked patients' insurance and demographics to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Provided clerical support by copying, faxing and filing documents.
Education
High School Diploma -
Mount Saint Michael Academy
The Bronx, NYSkills
- Patient Account Management
- De-escalation Techniques
- Billing and Invoicing
- Microsoft Office
- Customer Service-Oriented
- Claims Handling
Certification
- JavaScript/Python Coding - [In Progress]
- AWS Cloud Practitioner - [In Progress]
Timeline
Customer Service Liaison
Montefiore Medical Center
07.2019 - Current
Radiology Registrar
St Joseph's Medical Center
08.2013 - 07.2019
High School Diploma -
Mount Saint Michael Academy