Revel Gori
Seattle,WA
Summary
Dedicated IT professional with nearly 3 years of experience in providing technical support, troubleshooting hardware and software issues, and ensuring customer satisfaction. Proven ability to communicate technical information to non-technical personnel and collaborate effectively across departments. Committed to maintaining up-to-date knowledge of technology trends and solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Network Technician
Pacific Office Automation
09.2022 - Current
- Participated in an installation team, accountable for the setup and configuration of new devices.
- Efficiently migrated important data such as address books, network configurations, and customized settings to upgraded devices
- Installed print drivers on local workstations and provided support to client IT teams in driver deployment on servers
- Implemented SMTP configuration for scan-to-email functionality
- Provided remote assistance for effective resolution of customer issues.
- Completed post-installation tests, checking functionality.
- Identified and resolved network issues using diagnostic tools while maintaining detailed documentation
- Provided training on procedures and troubleshooting processes to new staff
- Managed and escalated complex vendor issues to achieve resolution.
Print Refresh Technician
PFI Tech
05.2022 - 09.2023
- Maintained accurate and compliant equipment logs and records as per company policies.
- Assisted in educating colleagues about the functionality of different printing machines
- Successfully managed the implementation of printing and copying equipment on a large scale
- Managed printer configuration, deployment, and disposal.
Bartender/Server
Various Locations
07.2009 - 05.2022
- Delivered high-quality, efficient and personable customer service
- Established positive connections with patrons, enhancing their overall restaurant visit
- Efficiently handled guest issues while overseeing restaurant operations.
Education
Bachelor of Science in Network Operation and Security -
Western Governors University
06.2024
Associate in Business -
Seattle Central College
01.2019
Skills
- Excellent customer service and communication skills
- Strong collaboration and teamwork abilities
- Training and mentorship experience
- Preventive Maintenance
- User Training
- Network configuration
- Experienced in remote technical support and troubleshooting
- Knowledgeable in hardware and peripheral equipment, including network equipment
- Skilled in using diagnostic tools and performing problem resolution analysis in network environments
- Ability to handle multiple priorities and manage time effectively
Certification
- A+ (CompTIA), 04/2021
- Net+ (CompTIA), 12/2021
- Security+ (CompTIA), 06/2022
- ITIL Foundations, 06/2022
- CCNA (Cisco), 05/2023
Timeline
Field Network Technician
Pacific Office Automation
09.2022 - Current
Print Refresh Technician
PFI Tech
05.2022 - 09.2023
Bartender/Server
Various Locations
07.2009 - 05.2022
Bachelor of Science in Network Operation and Security -
Western Governors University
Associate in Business -
Seattle Central College
- A+ (CompTIA), 04/2021
- Net+ (CompTIA), 12/2021
- Security+ (CompTIA), 06/2022
- ITIL Foundations, 06/2022
- CCNA (Cisco), 05/2023
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