Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Revonda Kelly

Fletcher,NC

Summary

Dynamic professional with a proven track record at T & J Auto Service, dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Receptionist

T & J Auto Service
08.2014 - Current
  • Created estimates by taking into consideration time, labor and parts costs for vehicle repairs.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Maintained shop or designated area with regular cleaning.

Private In-Home Caregiver

Rosalind Goltz
02.2011 - 07.2016
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported patient to events and activities, medical appointments, and shopping trips.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Trained new staff members on best practices for home health care.
  • Assisted with end-of-life care.

Insurance Agent

Pamela Owenby Insurance Inc
05.2006 - 11.2009
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Negotiated contracts and terms of sale with potential customers.
  • Researched and identified potential new markets.
  • Generated leads through cold-calling, networking and other outreach methods.

Education

TC Roberson High School
Asheville, NC

GED -

Asheville Buncombe Technical Community College
Asheville, NC

Skills

  • Administrative Support
  • Care Plan Development
  • Service-oriented mindset
  • Telephone skills
  • Ability to Multitask
  • Cash Handling
  • Compassionate Caregiving
  • Housekeeping Duties

Certification

  • Certified Nursing Assistant (CNA) License
  • Property and Casualty (P&C) License

Timeline

Receptionist

T & J Auto Service
08.2014 - Current

Private In-Home Caregiver

Rosalind Goltz
02.2011 - 07.2016

Insurance Agent

Pamela Owenby Insurance Inc
05.2006 - 11.2009

TC Roberson High School

GED -

Asheville Buncombe Technical Community College

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Revonda Kelly