Rex Hagins
Summary
Adaptable professional with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge, and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
Work History
IT Technician
Lexington School District 2
08.2023 - Current
- Provided timely and effective troubleshooting for hardware and software issues on district devices, ensuring minimal disruption to operations
- Executed scheduled maintenance and updates, contributing to system stability and performance
- Managed and organized inventory, optimizing resource allocation and reducing downtime
- Replaced defective hardware components
IT Support Technician
Lexington IT Solutions, LLC
01.2022 - 12.2022
- Resolved client-specific software and hardware issues remotely and on-site, demonstrating strong problem-solving and customer service skills
- Implemented and maintained network infrastructure using Windows Server, Ubiquiti, Cisco, and Uplevel Systems, ensuring reliable connectivity
- Developed and deployed automation scripts using PowerShell through Synchro RMM, enhancing efficiency and reducing manual tasks
- Administered multiple applications, including Google Admin, Microsoft Partners, BitDefender, Emsisoft, and Uplevel Systems, ensuring optimal performance and security
- Contributed to the development of API systems for RMM integration, showcasing experience with data integration and web-based applications
- Managed backups using AWS (MSP360), safeguarding critical data and ensuring business continuity
- Created and implemented SOP documentation, minimizing data loss and improving operational efficiency
IT Consultant
AMAROK Security
04.2021 - 11.2021
- Diagnosed and resolved hardware and software issues, providing timely technical support to a large workforce
- Administered Microsoft 365, Duo Mobile, and MyTel phone systems, ensuring seamless communication and collaboration
- Onboarded new employees with appropriate software and security measures, ensuring compliance and productivity
- Managed over 200 workstations remotely and on-site, utilizing centralized management of antivirus software (Webroot, Bitdefender)
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Hooksett, NH05-2025
Skills
Technical Proficiency: API Integration, Web Application Management, Data Integration, Network Infrastructure, System Administration, Hardware/Software Troubleshooting, RMM, Cloud Platforms, Scripting/Automation, Web Development, Security Administration
Customer & Client Support:Issue Resolution (Remote & On-Site), Client Onboarding, SOP Documentation, Proactive Maintenance, Customer Portfolio Management, Technical Training
Project Management & Collaboration: Project Management Methods, Risk Management & Mitigation, Cross-Functional Collaboration, Reporting & Documentation
Analytical & Problem-Solving: Troubleshooting, Diagnostics, Data Analytics, Process Improvement
Timeline
IT Technician
Lexington School District 2
08.2023 - Current
IT Support Technician
Lexington IT Solutions, LLC
01.2022 - 12.2022
IT Consultant
AMAROK Security
04.2021 - 11.2021
Bachelor of Science - Information Technology
Southern New Hampshire University
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