Reyaunna Engram
Glendale,AZ
Summary
A driven and enthusiastic professional with a strong organizational background who has a strong reputation of going above and beyond to meet the needs of the business. Able to apply knowledge and skills to a range of daily tasks; detail-oriented, well-organized, and adept at working under pressure. Proficient in managing time, possessing strong analytical and interpersonal skills, the capacity to operate independently or in a group, flexibility and adaptability, proficiency with computers and typing, Microsoft Office, and a host of other programs.
Overview
4
4
years of professional experience
Work History
Debt Collection Specialist
TD Bank
09.2024 - Current
- As an auto finance debt specialist, I manage and resolve auto loan delinquencies
- I work with customers to set up repayment plans, negotiate settlements, and ensure that payments are made on time
- My role also involves analyzing financial situations, offering guidance to help customers stay current on their loans, and collaborating with lenders or financial institutions to minimize losses while maintaining positive relationships with customers.
Claims Adjuster
Wells Fargo
05.2023 - 07.2024
- As a claims adjuster, I handle 60-100 claims daily, efficiently reviewing and processing each one
- My role involves evaluating damages, determining policy coverage, and ensuring accurate and timely settlements
- I work diligently to manage a high volume of claims while maintaining attention to detail and providing excellent customer service.
Financial Processor
Vanguard
08.2022 - 04.2023
- As a financial processor, I managed a high volume of transactions daily, ensuring accuracy and compliance with regulations
- My responsibilities include verifying financial documents, processing payments, and resolving discrepancies
- I work efficiently to maintain precise records and provide reliable support for financial operations.
Escalation Specialist
Doordash
05.2020 - 07.2022
- As an escalations specialist, I handled complex and high-priority cases, ensuring swift resolution
- My role involves investigating issues, communicating with customers, and coordinating with various departments to address concerns effectively
- I excel in managing challenging situations, maintaining customer satisfaction, and upholding company standards.
Education
Maya high school
05.2018
Skills
- Claims Investigation
- Negotiation
- Analytical
- Time-management
- Strong Communication and Interpersonal
- Decision-making
- Documentation Investigation
- Attention to Detail
- Organization
- Conflict Resolution
- Claims Evaluation
- Risk Management
- Excellent Customer Service
- Advanced Computer Literacy
- Team Management
Timeline
Debt Collection Specialist
TD Bank
09.2024 - Current
Claims Adjuster
Wells Fargo
05.2023 - 07.2024
Financial Processor
Vanguard
08.2022 - 04.2023
Escalation Specialist
Doordash
05.2020 - 07.2022
Maya high school