MAYRA CARMONA
Forney,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
National Bankruptcy Services LLC
08.2023 - Current
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
Signature Lifestyle Specialist
Richman properties
01.2020 - 06.2023
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Conducted background checks on applicants.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Maintained accurate records of correspondence with and from tenants.
Leasing Specialist
Greystar Property Management
01.2018 - 12.2019
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Assisted prospects with viewing property, provided pricing and availability, and solidifying lease contracts.
- Kept records of correspondence with residents and tenants.
Education
High School Diploma -
Corsicana High School
Corsicana, TX06.2014
Skills
- Collections
- Sales and Marketing Aptitude
- Marketing and Advertising
- Telephone and Email Etiquette
- Microsoft Office Suite
- Data Collection/Data Entry
- Problem-Solving Abilities
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
National Bankruptcy Services LLC
08.2023 - Current
Signature Lifestyle Specialist
Richman properties
01.2020 - 06.2023
Leasing Specialist
Greystar Property Management
01.2018 - 12.2019
High School Diploma -
Corsicana High School
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