Summary
Overview
Work History
Education
Skills
Timeline
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Reyes Chavez

Albany

Summary

Dynamic professional with a proven track record at for enhancing customer insurance claim understanding and service satisfaction. Excelled in collaborative teamwork and effective multitasking across diverse roles, demonstrating strong verbal communication and HIPAA compliance. Achieved workflow optimization through adaptability and a commitment to quality assurance.

Hardworking and passionate, experienced with classroom instruction and student engagement.


Overview

4
4
years of professional experience

Work History

Pharmacy Customer Service Representative

Walgreens
09.2024 - Current
  • Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
  • Delivered exceptional service during high-volume periods, maintaining composure under pressure while managing multiple tasks simultaneously.
  • Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
  • Counted and labeled prescriptions with correct item and quantity.

Taper

Swanson Group Manufacturing LLC
01.2023 - 08.2023
  • Maintained safe working environment by removing debris and used materials.
  • Maintained a clean work environment by diligently removing excess joint compound and debris during the taping process.
  • Inventoried all materials and tools before each shift in preparation of projects.


Barista

Dutch Bros
08.2021 - 01.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Clerk

Target
09.2020 - 04.2021
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

Education

Bachelor of Arts - History

Oregon State University
Corvallis, OR
03-2025

Associate of Arts - General Studies

Umpqua Community College
Roseburg, OR
06-2020

High School Diploma -

Roseburg High School
Roseburg, OR
06-2018

Skills

  • Student engagement
  • Strong Verbal and Written Skills
  • Workplace Safety Awareness
  • Effective Time Management
  • Effective Multitasking
  • First Aid/CPR
  • HIPAA Compliance
  • Workflow optimization
  • Collaborative Teamwork
  • Medication Safety Assessment
  • Quality Assurance Expertise
  • Accurate Labeling Practices

Timeline

Pharmacy Customer Service Representative

Walgreens
09.2024 - Current

Taper

Swanson Group Manufacturing LLC
01.2023 - 08.2023

Barista

Dutch Bros
08.2021 - 01.2023

Clerk

Target
09.2020 - 04.2021

Bachelor of Arts - History

Oregon State University

Associate of Arts - General Studies

Umpqua Community College

High School Diploma -

Roseburg High School

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Reyes Chavez