Reyes Orellana
Miami,FL
Summary
Dedicated grocery clerk with strong customer service skills. Known for enhancing shopping experiences and maintaining a welcoming environment through effective communication and teamwork.
Results-driven Meat Department Manager with a focus on customer service, sanitation standards, and schedule management. Proven track record in enhancing customer satisfaction and optimizing inventory control.
Dynamic Meat Department Manager with over 15 years of experience in staff leadership and collaboration. Skilled in managing daily operations, ensuring compliance with safety standards, and developing training programs that enhance team performance and customer engagement.
Overview
2
2
Languages
1
1
Certification
33
33
years of professional experience
Work History
Meat Department Manager
Milam's Market
02.2010 - Current
- Oversaw daily operations of meat department, ensuring compliance with safety and quality standards.
- Collaborated with vendors to source high-quality meat products while negotiating favorable pricing terms.
- Managed inventory control, optimizing stock levels to minimize waste and improve product availability.
- Trained and mentored team members on best practices for meat preparation and customer service.
- Developed promotional displays to enhance product visibility and drive sales in the meat department.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
Meat Department Manager
La Fama Supermarket No.1
05.2001 - 09.2009
- Implemented cost-saving initiatives that improved departmental efficiency without compromising quality.
- Conducted regular quality inspections to ensure freshness and adherence to health regulations.
- Analyzed sales data to identify trends, adjusting inventory strategies accordingly for optimal performance.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Trained new employees on handling, safety and stocking procedures.
Assistant Manager
La Mia Supermarket
01.1998 - 06.2005
- Led team in daily operations, ensuring efficient workflow and high-quality customer service.
- Developed training programs for new staff, enhancing team productivity and service standards.
- Implemented inventory management system, reducing stock discrepancies and improving order accuracy.
- Analyzed sales data to inform product placement strategies, driving increased customer engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Meat and Seafood Clerk
Criollo Supermarket
12.1993 - 04.1996
- Managed inventory of fresh meats and seafood, ensuring product freshness and quality.
- Trained staff on proper handling and storage procedures to maintain safety standards.
- Assisted customers with product selection, providing expert knowledge on cuts and cooking methods.
- Operated meat and seafood cutting equipment, adhering to safety protocols and guidelines.
- Restocked products based on available inventories and customer demands.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
Skills
- Customer service
- Schedule management
- Sanitation standards
- Staff leadership
- Assisting customers
- Teamwork and collaboration
- Excellent communication
- Heavy lifting
- Cutting techniques
Accomplishments
- Established long-term relationships with a large base of customers through effective listening, open-ended questioning and positive response to inquiries.
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
Certification
- Certified Food Handler, Milam's Market - 7/27/22 - 727/25
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Meat Department Manager
Milam's Market
02.2010 - Current
Meat Department Manager
La Fama Supermarket No.1
05.2001 - 09.2009
Assistant Manager
La Mia Supermarket
01.1998 - 06.2005
Meat and Seafood Clerk
Criollo Supermarket
12.1993 - 04.1996