Reyhaneh Salamat
Frisco,TX
Summary
Reliable Client Services Agent with background in fostering strong client relationships and delivering exceptional service. Strengths include problem-solving, multitasking, and interpersonal communication. Demonstrated ability to consistently achieve customer satisfaction goals while managing to resolve any arising issues. Past contributions have involved enhancing operational procedures, boosting efficiency, and achieving high customer retention rates.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Client Services
Magna Legal Services
Texas, Remote
06.2023 - Current
- Retrieve medical, employment and legal documents for case preparation.
- Guarantee compliance of legal documents with established guidelines.
- Ensured all case files were correctly documented and ready for legal proceedings.
Medical Record Retrieval Agent
Cotiviti
Texas, Remote
07.2021 - 06.2023
- Handled client requests for medical records.
- Maintained professional relationships with healthcare providers.
- Provided consistent updates on retrieval progress to maintain service efficiency.
Interpreter
Language Access Multicultural People
St. Louis, MO
11.2012 - 10.2014
- Translated complex medical details for non-English speaking patients and their families.
- Actively supported the protection of patient interests.
- Enhanced healthcare communication outcomes through collaboration.
Statistics Tutor
Washington University in St. Louis
St. Louis, MO
01.2011 - 08.2013
- Tutored students in Introductory Statistics courses, enhancing comprehension of foundational concepts.
- Facilitated customized learning experiences to meet educational objectives.
Client Advocate (Intern)
Legal Advocate for Abused Women
St. Louis, MO
05.2012 - 08.2012
- Assisted clients by providing legal resources and facilitating safety planning.
Education
B.A.S - Psychology
Washington University in St. Louis
St. Louis, MO08.2013
Skills
- Client Representation
- Advocacy Skills
- Collaboration
- Research
- Skilled in Microsoft Office Tools
Certification
Bridging the Gap Cross-Cultural Health Care Program (CCHCP)
Volunteer Experience
- Project Serve at Hope Fellowship
- Member of Lucas House Aid Organization
Awards
- Dean’s Award for University Service
- Final Honors Award for Excellence in Scholarship
- Scholarship Award for Outstanding Academic Achievement
Timeline
Client Services
Magna Legal Services
06.2023 - Current
Medical Record Retrieval Agent
Cotiviti
07.2021 - 06.2023
Interpreter
Language Access Multicultural People
11.2012 - 10.2014
Client Advocate (Intern)
Legal Advocate for Abused Women
05.2012 - 08.2012
Statistics Tutor
Washington University in St. Louis
01.2011 - 08.2013
Bridging the Gap Cross-Cultural Health Care Program (CCHCP)
B.A.S - Psychology
Washington University in St. Louis
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