Reylynn Y. Rodriguez
Fresno,CA
Summary
Proven Customer Service Representative at Jacuzzi Brands, adept in ICD-10-CM coding and delivering unparalleled customer support. Excelled in resolving inquiries and boosting team productivity, handling up to 300 calls daily. Skilled in HIPAA compliance and procedural coding, significantly enhancing operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Jacuzzi Brands
12.2022 - 07.2024
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled 200-300 calls daily while navigating multiple systems and gathering necessary information from customers
Education
No Degree - Medical Biller & Coder Certificate
CALRegional
Sanger, CA04-2025
Skills
Medical Terminology
ICD-10-CM, CPT & HCPCS Coding
Procedural Coding
Billing & Claims Processing
HIPAA / Medical Terminology / Anatomy & Physiology
Customer Service / Appointment Scheduling
Revenue Cycle / Billing Cycle / Claim Cycle
Timeline
Customer Service Representative
Jacuzzi Brands
12.2022 - 07.2024
No Degree - Medical Biller & Coder Certificate
CALRegional
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