Bryan Fernandez
Paterson,NJ
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment. Resourceful Loss Prevention Specialist with experience in surveillance, risk assessment, and conflict resolution. Demonstrates exceptional communication and teamwork skills. Maintains a safe environment for customers and employees. Exceeds expectations through a proactive approach and attention to detail. Committed to continuous improvement and adaptable to the fast-paced demands of the industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Zigzags Deli & Convenience
08.2019 - Current
- Processed payments and operated the register efficiently, ensuring accurate transactions.
- Assisted customers with locating item within the store when requested
- Executed store opening, closing, and shift change procedures while maintaining accurate shift-change logs.
- Fostered strong relationships with repeat customers through friendly and attentive service.
- Monitored store areas to identify and address security issues and safety hazards.
- Enforced loss prevention procedures including monitoring CCTV cameras.
- Managed disturbances involving neighboring businesses, ensuring safety through concealed carry as permitted by the owner.
- Worked extra shifts during peak periods to ensure consistent service levels.
- Addressed customer complaints effectively, preserving brand reputation and promoting customer retention.
- Provided critical support during peak times by effectively stepping into various roles as needed.
- Helped employees feel valued and supported on interpersonal, customer and operational issues.
Loss Prevention Specialist
Stop & Shop
03.2024 - 06.2024
- Analyzed data from video surveillance systems to identify potential threats or areas of improvement.
- Organized monthly meetings with store managers to discuss current security trends and practices.
- Implemented strategies to reduce shrinkage due to shoplifting or internal theft.
- Monitored surveillance cameras to detect suspicious activity.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Responded calmly and promptly to emergency conditions, safety hazards, and threats to life or property.
- Reported and suspicious activities immediately upon discovery.
- Executed safety protocols to protect the store's assets.
- Monitored CCTV surveillance to detect suspicious activity.
- Established relationships with local law enforcement agencies as needed.
Education
High School Diploma -
International High School
Paterson06-2021
Skills
- Team leadership
- Problem-solving
- Collaboration
- Attention to detail
- Clear oral communication
- Loss prevention
- Positive attitude
- Basic math
- Flexible schedule
- Time management
- Independent learner
- Policy enforcement
Certification
- Security Officer, SORA Issued: 12/5/2024
- Permit To Carry Handgun Issued: 11/5/2024
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Loss Prevention Specialist
Stop & Shop
03.2024 - 06.2024
Cashier Team Lead
Zigzags Deli & Convenience
08.2019 - Current
High School Diploma -
International High School
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