Reyna De La Cruz
League City,TX
Summary
Dynamic Housekeeping Supervisor with proven expertise at Home2 Suites by Hilton, enhancing guest satisfaction through effective staff training and efficient cleaning practices. Skilled in inventory management and task delegation, I successfully improved operational efficiency and maintained high cleanliness standards, ensuring a welcoming environment for all guests.
Overview
2025
2025
years of professional experience
Work History
Housekeeping Supervisor
Home2 Suites by Hilton Hotel
2020 - 06.2024
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and safety protocols.
- Trained and mentored staff on efficient cleaning techniques and customer service best practices.
- Developed and implemented inventory management procedures for cleaning supplies and equipment.
- Conducted regular inspections of guest rooms and public areas to maintain high-quality standards.
- Coordinated scheduling for housekeeping team to optimize coverage during peak occupancy times.
- Resolved guest complaints related to housekeeping services, enhancing overall guest satisfaction.
- Collaborated with management on process improvements to increase efficiency within the department.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Técnico Profesional Asistente Educativo - Educativo
Los Infante
Mexico, ME08-2007
Skills
Cleaning and sanitation
Guest relations
Task assignment
Cleaning techniques
Staff scheduling
Training and mentoring
Staff training and development
Task delegation
Cleaning bathrooms
Cleaning practices
Department coordination
Vacuuming and sweeping
Sorting and washing laundry
Timeline
Housekeeping Supervisor
Home2 Suites by Hilton Hotel
2020 - 06.2024
Técnico Profesional Asistente Educativo - Educativo
Los Infante