Reyna Genao-Davis
Mattapan,MA
Summary
Highly-motivated employee with a solid 7+ years of experience in the healthcare and financial sectors, distinguished by bilingual proficiency in English and Spanish, and adeptness in managing patient flow and financial transactions. Demonstrates expertise in deploying MS Office Suite and Salesforce to streamline workflow and appointment scheduling, significantly enhancing clinic operations and patient service. Exhibits strong capabilities in teamwork and time management, ensuring meticulous data collection and achieving high levels of patient satisfaction through efficient multitasking.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Greater Lawrence Family Health Center
12.2022 - 05.2023
- Managed over 50 patient registration, ensuring accurate data collection and timely appointment confirmations
- Efficiently handled financial transactions, balancing receipts and co-pays daily
- Scheduled follow-ups and new patient appointments, enhancing clinic efficiency and patient care
- Leveraged recall list to maintain continuity of care, contributing to improved patient outcomes
- Efficiently managed patient registrations, ensuring smooth workflow and high patient satisfaction.
- Took copayments and compiled daily financial records
Teller
Jeanne D'Arc Credit Union
08.2022 - 10.2022
- Efficiently processed cash and check deposits, ensuring high accuracy
- Enhanced member satisfaction by facilitating prompt loan payments
- Demonstrated meticulous attention to detail in daily balancing of checks and money orders
- Delivered personalized assistance for an improved banking experience
- Successfully resolved transaction-related issues, boosting customer service quality
Home Health Aide
Associated Home Care
08.2020 - 12.2020
- Delivered comprehensive personal care and housekeeping services to over 20 patients
- Generated detailed reports on patient conditions, contributing to their overall care plan
- Ensured patient safety by maintaining a secure and hazard-free environment
- Ensured patient well-being by customizing care plans and meticulously reporting health changes.
Cashier
Market Basket
02.2016 - 01.2019
- Delivered exceptional customer service, consistently greeting customers and assisting with their grocery needs
- Maintained a pristine checkout area, ensuring a positive shopping environment
- Accurately balanced cash drawer at the start and end of each shift, verifying transaction accuracy
- Proactively solved customer queries, enhancing their shopping experience
- Contributed to a significant increase in customer satisfaction through efficient and friendly service.
Personal Care Assistant
Bring Care Home
08.2017 - 05.2018
- Delivered compassionate care to elderly patients, fostering improved quality of life
- Ensured dignified personal hygiene and grooming for patients, boosting self-esteem
- Facilitated patient attendance at medical appointments, prioritizing health needs
- Diligently monitored and reported patient condition changes for timely medical intervention
- Performed errands to create a comfortable and supportive patient environment
Customer Service Agent
The CCS Companies
01.2016 - 05.2018
- Managed customer collections accounts, ensuring accurate record keeping
- Exceeded weekly collections targets, demonstrating consistent performance
- Adhered to legal policies and HIPAA guidelines while handling sensitive customer data
- Processed customer payments and updated account information, enhancing service efficiency
- Handled high volumes of inbound and outbound calls, maintaining excellent customer service
- Provided exemplary customer service, resolving inquiries with empathy and efficiency.
Education
Payroll Certificate Program -
Northern Essex Community College
Haverhill, MA05.2024
Microsoft Office Specialist Certificate Program -
Northern Essex Community College
Haverhill, MA03.2024
Medical Office Front Desk Staff Program -
Northern Essex Community College
Haverhill, MA05.2023
Bachelor of Science - Business Administration And Management
University of Massachusetts - Lowell
Lowell, MA02.2022
Skills
- MS Word Office
- MS PowerPoint MS Excel
- Time Management Teamwork
- Salesforce Workflow Management
- Appointment Scheduling Patient Flow Management
- Data Collection Financial Transactions
- Customer Service
- HIPAA Compliance
- Multitasking and Organization
- Money Handling
- Medical Terminology
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Services Representative
Greater Lawrence Family Health Center
12.2022 - 05.2023
Teller
Jeanne D'Arc Credit Union
08.2022 - 10.2022
Home Health Aide
Associated Home Care
08.2020 - 12.2020
Personal Care Assistant
Bring Care Home
08.2017 - 05.2018
Cashier
Market Basket
02.2016 - 01.2019
Customer Service Agent
The CCS Companies
01.2016 - 05.2018
Payroll Certificate Program -
Northern Essex Community College
Microsoft Office Specialist Certificate Program -
Northern Essex Community College
Medical Office Front Desk Staff Program -
Northern Essex Community College
Bachelor of Science - Business Administration And Management
University of Massachusetts - Lowell
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