Reyna Hernandez
Grand Rapids,MI
Summary
Results-driven Shift Manager with expertise in store operations, team leadership, and inventory control. Demonstrates proficiency in scheduling, cash handling, and issue resolution to ensure efficient shift management. Committed to overcoming challenges and fostering a collaborative environment while mastering new skills rapidly.
Overview
5
5
years of professional experience
Work History
Shift Manager
la familia stop n shop
Grand Rapids, Michigan
05.2023 - 09.2026
- Supported store opening and closing routines at a neighborhood convenience location.
- Trained team members on store policies and customer service standards.
- Resolved customer concerns and kept service friendly at the counter.
- Managed stockroom organization and replenished shelves with merchandise.
- Coordinated daily staff tasks to ensure seamless operations and customer service at Stop & Shop.
- Assisted employees in prioritizing tasks during peak periods to enhance service efficiency.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves.
- Trained staff on upselling techniques to maximize revenue opportunities.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Counted cash registers to ensure accurate financial reporting.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
- Processed credit card payments and counted back change and currency with an accuracy rate.
Office Manager
Clarks White Glove Delivery
Grand Rapids, Michigan
01.2022 - 01.2023
- Managed daily office operations for white glove delivery schedules.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Processed customer calls, delivery updates, and service requests.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coordinated dispatch paperwork and driver route communication.
- Tracked shipment documents and completed delivery logs.
- Maintained billing records, invoices, and payment files.
- Tracked invoices and payments for accurate accounts receivable and payable management.
- Oversaw inventory management processes to ensure adequate supplies were available for daily operations. and placed new supply orders.
- Supported warehouse staff with office forms and paperwork.
- Organized correspondence, records, and administrative files.
- Reviewed files and records to obtain information and respond to requests.
heavy frieght dispatcher
Reliable Delivery
Grand Rapids, Michigan
06.2021 - 07.2022
- Coordinated Reliable Delivery driver assignments and daily dispatch schedules.
- Assigned delivery routes by analyzing traffic patterns and customer needs using delivery software.
- Tracked vehicles with GPS technology, providing real-time status updates to ensure timely deliveries.
- Monitored shipment status and updated delivery timelines for customers.
- Communicated route changes to drivers and warehouse staff.
- Resolved delivery delays and service issues by phone and radio.
- Maintained dispatch records, delivery logs, and driver paperwork.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Verified delivery instructions, addresses, and special handling requests.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Updated records of driver locations, delays, and cancellations.
- Scheduled delivery loads based on priority and vehicle availability.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Reviewed routes and assessed daily traffic and weather conditions to adjust plans, ensuring service requirements were met.
Education
High School Diploma -
Godwin Heights High
Grand Rapids, MI05-2009
Skills
- POS systems
- Cash handling
- Cash register reconciliation
- Inventory control
- Sales reporting
- Store operations
- Schedule management
- Team leadership
- Shift leadership
- Employee training
- Customer service
- Problem solving
- Conflict resolution
- Attention to detail
- Clear communication
- Relationship building
- Shift checklists
Timeline
Shift Manager
la familia stop n shop
05.2023 - 09.2026
Office Manager
Clarks White Glove Delivery
01.2022 - 01.2023
heavy frieght dispatcher
Reliable Delivery
06.2021 - 07.2022
High School Diploma -
Godwin Heights High