Reyna Reynoso
Hampton,VA
Summary
Willing to take on any task to support team and help business succeed. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
9
9
years of professional experience
Work History
Market sales representative
Allstate insurance company John fagan
Hampton, VA
02.2023 - Current
- Consults with agencies to drive results in order to meet the market production plan
- Collaborates with independent agencies to assist with the creation of agency-specific short-term and long-term strategic business plans periodically reviews and suggests adjustments as necessary to achieve results
- Handling service requests, processing necessary paperwork, and answering incoming calls
- Sets up and maintains files on new and existing clients
- Maintain and establish client relationships as well as follow up with clients upon request.
Care Facilitator
Jencare/Chenmed Medical center
Virginia Beach, VA
09.2022 - 02.2023
- Interacts appropriately with patients and records information while greeting, check-in, checking out or scheduling appointments for patients
- Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, and schedules appointments
- Ensure patient contact and emergency contact information is accurately documented in the system
- Answer telephones, takes detailed and accurate messages and ensure messages are directed to the appropriate individual
- Verifies patient insurance via phone or website and collects any necessary service copays
- Assists with scheduling follow-up and in-house specialist referral appointments when necessary
- Maintain the confidentiality of patients' personal information and medical records.
Front Desk Agent
Boardwalk Resorts and Villas by Hilton Grand Vacations
03.2021 - 08.2022
- Coordinates structural flow of hospitality team and guest
- Access reservation system to resolve unit availability and assist guest with reservation or changes as needed
- Maintains weekly confirmation files and reviews, inspects check-in list and provide corresponding annotation.
Waitress
IHOP
Newport News, VA
09.2021 - 02.2022
- Worked in fast-paced environment, handled multiple priorities, and learned new procedures
- Processed orders and payments using POS system terminals and registers
- Kept cash drawer balanced and carefully calculated and verified orders
- Handled guest needs with upbeat attitude and attention to detail
- Satisfied customers with fast, friendly and knowledgeable support.
Personal Care Aide Assistant
Home Helper
Hampton, VA
11.2018 - 08.2021
- Tracked conditions and behaviors, updated records, and immediately reported notable changes
- Kept patients' rooms neat and orderly with regular cleaning and supply restocking
- Completed activities of daily living for non-ambulatory patients
- Tracked nutrition and food intake and documented results in EMR system
- Responded immediately to emergencies and helped coordinate life-saving care
- Assisted individuals in dealing with stressful situations with emotional support and compassionate care
- Encouraged patient independence with caring support for personal hygiene and mobility needs.
Accountant
Banca Jimenez
Santo Domingo, Dominican Republic
03.2016 - 10.2018
- Reconciled general ledger accounts and reported issues to management
- Investigated discrepancies and provided resolutions as required
- Performed various accounting functions such as transaction reviews, accounts payable, accounts receivable, and billing.
Education
High school -
Divina Providencia
Santo Domingo, Dominican Republic03.2017
Dominico Americano
Santo DomingoSkills
- Bilingual (SPANISH/ENGLISH)
- Time management
- Team collaboration
- Patient awareness
- Medication management
Timeline
Market sales representative
Allstate insurance company John fagan
02.2023 - Current
Care Facilitator
Jencare/Chenmed Medical center
09.2022 - 02.2023
Waitress
IHOP
09.2021 - 02.2022
Front Desk Agent
Boardwalk Resorts and Villas by Hilton Grand Vacations
03.2021 - 08.2022
Personal Care Aide Assistant
Home Helper
11.2018 - 08.2021
Accountant
Banca Jimenez
03.2016 - 10.2018
High school -
Divina Providencia
Dominico Americano
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