REYNA RUIZ
PHARR,TX
Summary
Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.
Developed exceptional communication and problem-solving skills in fast-paced call center environment. Proficient in managing customer inquiries and resolving issues efficiently. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different capacity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Senture
10.2022 - 12.2024
- Interact with customers to provide basic or scripted information in response to routine inquiries about products and services
- May handle and resolve general complaints
- Assisted with general medical and dental insurance questions
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Work from home
- Assisted with customers Dental and Medical Insurance
Insurance Agent
Direct Auto Insurance
01.2020 - 09.2022
- Insurance sales agents contact potential customers and sell one or more types of insurance
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Manager
Pronto Insurance
01.2019 - 04.2019
- Manager at a pronto insurance store made sure numbers where met, created schedules for employees
- Assisted with customers insurance policies and payments
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Insurance Agent Manger
Amtex Insurance
11.2014 - 01.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Had to train new hire to upload and scanned all paper work to company.
- made the end of day report
Education
High School Equivalency Diploma - General High School Curriculum
Eagel Academy
Pharr, TXSkills
- Experience in selling automotive insurance, medical and dental insurance
- Active listening
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Team development
- Documentation
Occupational Licenses Certificates And Training
LIMITED LINES, TEXAS DEPARTMENT OF INSURANCE, None Selected
Certification
- Limited Lines
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Senture
10.2022 - 12.2024
Insurance Agent
Direct Auto Insurance
01.2020 - 09.2022
Manager
Pronto Insurance
01.2019 - 04.2019
Insurance Agent Manger
Amtex Insurance
11.2014 - 01.2019
High School Equivalency Diploma - General High School Curriculum
Eagel Academy
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