Reyna Rupke
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling customer needs.
Overview
6
6
years of professional experience
Work History
CSR
GENOA BANK
Genoa
08.2022 - Current
- Verified accuracy of deposits and withdrawals to prevent fraud.
- Deposit customers transaction into correct accounts.
- Give customers correct cash amount from their accounts.
- Verify all customers are who they say they are.
- Communicate with customers over phone.
- Balanced atm, vault, and cash drawer daily to uphold cash handling integrity.
- Keep teller line and bank customer ready and presentable.
- Order and close debit cards.
- Load gift cards.
- Open CDs.
- Add new signers to accounts.
- Verify cash orders.
- Run daily reports.
- Uploaded customer information to the database.
- Managed filing of paperwork to ensure organized records for efficient retrieval.
BARTENDER
THE PORTAGE INN
Elmore
01.2020 - Current
- Delivered food and drinks promptly to enhance customer satisfaction.
- Took customer orders to ensure accurate and timely service.
- Checking Identification to ensure customer is old enough to purchase alcohol.
- Collected payments and verified accuracy of change and receipts for customer accountability.
- Checked Identification to ensure customer is old enough to purchase alcohol.
- Managed daily operations by opening and closing the business.
- Printed nightly reports to summarize daily sales and inventory.
RECEPTIONIST
JACOBS LAND CORP
Perrysburg
05.2021 - 10.2022
- Oversaw the golf cart rental department.
- Worked as front desk receptionist for four businesses Welch's Golf Carts, Mulch World, Perrysburg Self-Storage, and Uhaul.
- Scheduled golf cart rentals, mulch deliveries, and U-hauls.
- Created quotes, sales orders, and invoices using Business Works program.
- Scheduled golf cart rentals, mulch deliveries, and U-Haul services, ensuring efficient coordination of logistics.
- Organized and filed paperwork systematically to ensure easy access and retrieval.
- Conducted weekly walkthroughs of storage facility to secure units and identify maintenance needs.
- Managed cash transactions for multiple businesses, ensuring accuracy and security.
- Ensured we receive payment from customers.
- Maintained accurate inventory records for golf carts and office supplies, facilitating efficient operations.
- Regularly cleaned and organized office to ensure a tidy workspace for staff and visitors.
- Collected paperwork from our truck drivers.
- Created truck load sheets for certain larger rental deliveries.
- Called delinquent storage customers weekly for payment/reminders.
- Conducted weekly walkthroughs of our storage facility to ensure all units were secure and to see if any maintenance needed to be done.
- Logged storage calls made or received with proper notes when needed in Quikstor system.
- Recorded storage calls with detailed notes in Quikstor system.
LEAD ASSISTANT MANAGER
SPEEDWAY
Fremont
01.2020 - 05.2021
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed team schedules and delegated tasks to optimize staff productivity.
- Supervised associates during shifts to maintain operational standards.
- Monitored associate performance to ensure adherence to job responsibilities.
- Assisted customers with inquiries and support.
- Ensured customer gives and receives correct amount of cash.
- Performed cleaning tasks to ensure compliance with monthly inspection criteria.
- Stock coolers and floor with correct products and correct floor plan.
- Cleaned to ensure we would pass our monthly inspections.
- Conducted inventory count of cigarettes to maintain stock levels.
- Count lottery tickets and print necessary reports from machines.
- Made food in the mornings.
- Made food in the mornings.
- Copying incidents that happened on the property to a cd for the cops.
Education
Gibsonburg’s High School
Gibsonburg, OHSkills
- Customer service
- Cash handling
- Opening and closing accounts
- Attention to detail
- Conflict resolution
- Communication skills
- Empathy and patience
- Adaptive team player
Timeline
CSR
GENOA BANK
08.2022 - Current
RECEPTIONIST
JACOBS LAND CORP
05.2021 - 10.2022
LEAD ASSISTANT MANAGER
SPEEDWAY
01.2020 - 05.2021
BARTENDER
THE PORTAGE INN
01.2020 - Current
Gibsonburg’s High School