Reyna Spates
Dallas,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Corporate Tools
Dallas, TX
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educate clients on service and software offerings
- Monitor and keep up with big data sets
- Help support other customer service groups as needed
Freelance Makeup Artist
Self-employeed
Dallas, TX
04.2016 - 12.2024
- - Understanding skin tones and different skin types.
- Provided makeup services for weddings, proms and other special events.
- - Communicating with clients with specific needs and wants.
- - Hiding blemishes, making the client look beautiful no matter the age.
- Taking into consideration the shape, eye shape, and bone structure of clients.
- Able to work day or night, and stand for long periods of time.
- - Detail-oriented, and able to multitask in slow or fast-paced environments.
- Provided personalized advice to customers regarding the selection of products appropriate for their needs.
Fraud Analyst
Advanced Call Center Technologies, LLC
Dallas, TX
03.2019 - 08.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Provided excellent customer service in contacting customer for any changes in account activity
- Worked in independent and team settings in order to fulfill duties of each function needed for customer resolution
Receptionist
Anthonys Upholstery
Dallas,Tx
08.2015 - 03.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered phone promptly and directed incoming calls to correct offices.
- Worked with store owner to create displays and other marketing techniques to attract business -Outreach to businesses and assist in sales
- Prepare audits and receipts
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX05.2017
Skills
- Consultative Sales
- Report Generation
- Scheduling
- Complaint Resolution
- Data Collection
- Data Entry
- Call Center Operations
- Customer Service
- Microsoft Office (Word, Excel, PowerPoint, Outlook, etc)
- Product Knowledge
- Makeup Artist
Timeline
Customer Service Representative
Corporate Tools
08.2022 - Current
Fraud Analyst
Advanced Call Center Technologies, LLC
03.2019 - 08.2022
Freelance Makeup Artist
Self-employeed
04.2016 - 12.2024
Receptionist
Anthonys Upholstery
08.2015 - 03.2019
High School Diploma -
Woodrow Wilson High School
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