Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Reyna Torres

Fontana,CA

Summary

Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Searching for a part-time job in a fun, fast-paced food environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager

QTC Medical Services
Fontana
11.2022 - Current
  • Accept, triage, and process referred cases from clients via phone, email and or fax.
  • Schedule claimant appointments including follow up and rescheduled appointments.
  • Enter appointment information, notes, and appropriate CPT coded into case management systems.
  • Confirm all consultive reports and diagnostic test results are received in timely manner
  • Provide quality assurance and careful review of examination reports to ensure reports are clear and concise.
  • Meet or exceed contract timeliness guidelines in both scheduling and case management systems.
  • Help lead/mentor lower-level peers in regards to standard workflows

Medical Assistant

West Medical
Upland, CA
02.2021 - 11.2022
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Administered injections, medications and treatments as directed by the physician.

Assistant Server/expo

Corky's Kitchen & Bakery
Pomona, CA
03.2018 - 02.2021
  • Answered questions about menu items and made recommendations accordingly.
  • Assisted other servers with table bussing and resetting tables as needed.
  • Communicated effectively with kitchen staff regarding customer orders and special requests.
  • Assisted with cashiering duties when needed.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Trained new employees to perform duties.
  • Stocked service areas with supplies during slow periods.

Education

Bachelor of Arts - Psychology

University Global Campus Institute
Remote
10-2028

Medical Assistant - Medical

Health Staff Training Institute
Ontario
02-2021

High School Diploma -

Alta Loma High School
Rancho Cucamonga, CA
05-2017

Skills

  • 7 years of experience in customer service
  • Enjoys fast-paced environment
  • Easily adaptable to change
  • Positive attitude
  • Easily approachable
  • Problem solving
  • Multitasking
  • Interpersonal communication

Certification

  • Clinical and administrative medical assistant certificate
  • CPR, HIPAA and OSHA certified
  • Food and Alcohol Handlers certificate

References

References available upon request.

Timeline

Case Manager

QTC Medical Services
11.2022 - Current

Medical Assistant

West Medical
02.2021 - 11.2022

Assistant Server/expo

Corky's Kitchen & Bakery
03.2018 - 02.2021

Bachelor of Arts - Psychology

University Global Campus Institute

Medical Assistant - Medical

Health Staff Training Institute

High School Diploma -

Alta Loma High School