Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Searching for a part-time job in a fun, fast-paced food environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Case Manager
QTC Medical Services
Fontana
11.2022 - Current
Accept, triage, and process referred cases from clients via phone, email and or fax.
Schedule claimant appointments including follow up and rescheduled appointments.
Enter appointment information, notes, and appropriate CPT coded into case management systems.
Confirm all consultive reports and diagnostic test results are received in timely manner
Provide quality assurance and careful review of examination reports to ensure reports are clear and concise.
Meet or exceed contract timeliness guidelines in both scheduling and case management systems.
Help lead/mentor lower-level peers in regards to standard workflows
Medical Assistant
West Medical
Upland, CA
02.2021 - 11.2022
Provided assistance to medical staff in performing minor surgical procedures.
Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Administered injections, medications and treatments as directed by the physician.
Assistant Server/expo
Corky's Kitchen & Bakery
Pomona, CA
03.2018 - 02.2021
Answered questions about menu items and made recommendations accordingly.
Assisted other servers with table bussing and resetting tables as needed.
Communicated effectively with kitchen staff regarding customer orders and special requests.
Assisted with cashiering duties when needed.
Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
Trained new employees to perform duties.
Stocked service areas with supplies during slow periods.
Education
Bachelor of Arts - Psychology
University Global Campus Institute
Remote
10-2028
Medical Assistant - Medical
Health Staff Training Institute
Ontario
02-2021
High School Diploma -
Alta Loma High School
Rancho Cucamonga, CA
05-2017
Skills
7 years of experience in customer service
Enjoys fast-paced environment
Easily adaptable to change
Positive attitude
Easily approachable
Problem solving
Multitasking
Interpersonal communication
Certification
Clinical and administrative medical assistant certificate