Summary
Overview
Work History
Education
Skills
Generic

Reyna Gutierrez

Business Development Director
El Paso,TX

Summary

Results-driven Business Development Director specializing in both technical and administrative support. Providing over 17 years of experience in research, data analysis and accuracy within multiple databases; identifying inconsistencies in data and areas of potential uncertainty or in need of clarification. Demonstrated record of successful team building by conducting personal background research and risk assessments to determine qualifications of an individual, all while managing a profitable sales operation.

Overview

17
17
years of professional experience
2
2
Languages

Work History

Business Development Manager

Casa Auto Group
El Paso, TX
08.2020 - Current
  • Provide specialized experience in business development of over 17 years for team building and managing.
  • Conduct personnel interviews through employment applications to include reviewing background information for completeness and accuracy. Initiate questionnaire and risk assessments to provide insight into communication style and character.
  • Manage our internal database by reviewing customer information for inconsistencies to provide accuracy on their personal files. Identify areas requiring clarification and merge any additional information needed in their personal files.
  • Review credit application/reports for vehicle loan application. Ask questions for clarification and accuracy in reporting.
  • Coordinate innovative strategies to accomplish objectives and boost long-term profitability.
  • Develop and implement favorable marketing; balancing company objectives against customer targets.
  • Perform research to uncover potential target areas.
  • Consistently meet and exceeded quotas through penetration of new customer accounts.
  • Identify market challenges to formulate potential solutions for growth.
  • Collect data and perform customer needs analysis.

Business Development Director

Group 1 Automotive
El Paso, TX
11.2004 - 04.2020
  • Collaborated with marketing department to maintain proper branding.
  • Planned and coordinated implementation of business plans and penetration of new markets.
  • Analyzed market trends and customer needs to identify new business development opportunities.
  • Provided market feedback to company leaders regarding competitive offerings, prospect needs, and product development ideas.
  • Consistently exceeded quotas through penetration of new accounts.
  • Developed training plans and performance improvement plans to address skill set gaps.
  • Create and implement operations training manuals for personnel use.
  • Review records internally to promote employee and customer satisfaction through our Customer Experience Movement; creating a culture in which personnel is engaged, resulting in a relationship that is beneficial to employees, customer and company.
  • Prepare reports summarizing information and stated pertinent facts that increase traffic and increase return on investment (ROI). Work with ad agency to implement successful marketing strategies.
  • Conduct employment application interviews and recruit personnel suitable for employment.
  • Correct and submit bi-weekly payroll and monthly commission department reports.
  • Maintain Database records to include entering, identifying, extracting, tracking, retrieving, editing and deleting data.
  • Offer weekly training for all personnel to promote a good culture and work ethic.
  • Retrieve and review Better Business Bureau claims, assisting and mediating until concern is addressed and resolved. Identifying discrepancies and inconsistencies and providing additional information on the cases. Once closed, a report is created with information that provides clarity on the situation and used as a valuable training tool for supervision and personnel.
  • Trained on submitting benefit and injury claims for customers and employees.
  • Retrieve credit reports, loan applications and inquiries; reviewing information for completeness and accuracy.
  • Review contract details for accuracy and completeness.

Education

No Degree - Criminal Justice

The University of Texas At El Paso
El Paso, TX

Skills

    Verbal and written communication

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Reyna GutierrezBusiness Development Director