Reynaldo Agojo
Canoga Park,CA
Summary
Loaner vehicle operations professional coordinating fleet availability, customer handoffs, and record accuracy in a busy service environment. Supports the Loaner Clerk direction by keeping vehicles ready, resolving scheduling gaps with service teams, and reducing downtime through consistent follow-through. Builds trust with customers through clear updates and steady problem solving.
Overview
11
11
years of professional experience
Work History
Loaner Clerk
Smith BMW
01.2023 - Current
- Track 40-60 loaner vehicle handoffs per day while keeping availability aligned with service appointments.
- Maintain accurate loaner vehicle records and complete inventory audits to support policy compliance and minimize discrepancies.
- Streamline loaner vehicle processes to reduce downtime and improve overall operational efficiency.
- Gather customer feedback and translate it into service improvements that strengthen retention.
- Assist customers with clear communication and professional support to create positive experiences and lasting relationships.
- Coordinate closely with service staff to keep loaner vehicles available and support smooth day-to-day operations.
Operations Supervisor
G Group Apartments-Hotels
01.2016 - 03.2023
- Manage 25-40 guest interactions daily while maintaining consistent service quality across apartments and hotels.
- Streamlined daily operations to improve guest satisfaction and maintain consistent positive feedback across service channels.
- Led a collaborative team environment that strengthened communication and lifted staff morale.
- Analyzed workflow bottlenecks and guest data to improve efficiency and tailor services to repeat guests.
- Maintained accurate guest records and operational metrics to support compliance and reliable service delivery.
- Developed and implemented staff training that improved service quality, guest experience, and staff retention.
Education
Bachelor of Science - Operations Management
Colegio De San Juan De Letran
Calamba, PhilippinesSkills
Customer engagement
Team leadership
Conflict resolution
Time management
Inventory management
Appointment confirmation
Process improvement
Timeline
Loaner Clerk
Smith BMW
01.2023 - Current
Operations Supervisor
G Group Apartments-Hotels
01.2016 - 03.2023
Bachelor of Science - Operations Management
Colegio De San Juan De Letran