Reynaldo Figueroa
Mesquite,TX
Summary
I am a results-driven and people-centric professional with a proven track record of elevating team performance and executing high-impact consumer events. Balances a fast-paced, business-first mindset with a dedication to authentic training and development that strengthens both organizational bonds and corporate growth.
Overview
10
10
years of professional experience
Work History
Chromebook Sales Specialist
2020
Mesquite, Texas
09.2023 - Current
- Efficiently and effectively always delivered outstanding customer service, always making sure I could do the most to leave any and every guest happy. Genuinely elevated their shopping experiences by informing them and educating them on the Google and Chromebook, ecosystem and environment. Answering nearly any question they throw my way.
- Attacked planograms and table changes with immense enthusiasm. I would make sure I would have my planogram printed the night before.
- Manage a strong relationship with a handful of My Best Buy associates, often collaborating with some of my strongest and best performers, making sure I treated them with compassion, understanding and respect before anything else.
- Redefining what my own team could be, on most calls or meetings. I would be one of the biggest contributors when it came to having inquiries about both professional and personal things in relation to Chromebook. Knowledge is power!
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Provided technical support to customers regarding product features and usage.
- Stayed up to date on company products and services to support sales objectives.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Developed and implemented sales strategies to increase customer base.
- Have personally knocked out a grand total of 20+ refreshes within these last few years. Always on the ready to update and upgrade displays!
Retail Management, Senior Game Advisor
GameStop
Plano, TX, Tx
01.2019 - 06.2022
- Provided comprehensive training, empowering team members and senior Game Advisors
- Achieved remarkable KPI'S through training, collaborated with other stores, and fostered team unity
- Led efforts to exceed KPI'S consistently achieving 3 units per transaction, 15% membership conversion, and 50% warranty attach rate daily
- Prioritized delivering exceptional guest experiences, leaving a lasting positive impact
- Collaborated with the Assistant Store Leader (ASL) to craft an inviting store environment, fostering authentic guest connections
- Extended role beyond sales, contributing to store's aesthetic and ambiance, enhancing customer engagement and loyalty
- For nearly three quarters straight, my store reserved the right to be number one in the district due to outstanding performance
- Fully realized and acknowledged team members and their potential to help them chase and outperform their peers and other locations staff.
- Learn to lead by example and assist when necessary
- Often times would hop on district and even regional calls discussing focuses and foot traffic and business & team expectations for quarters and districts moving foward
Sales Associate
Walmart
01.2017 - 01.2019
- Commenced in Dairy, ensuring shelves stocked fresh products for enhanced shopping experiences
- Seamlessly transitioned to Meat, Deli, and Produce, maintaining merchandising standards and expertly assembling customer orders
- Extended commitment beyond specialized areas, contributing to General Merchandise with pricing accuracy and organized displays
- Adeptly navigated store layout to assist shoppers beyond assigned sections, enhancing the shopping atmosphere and delivering exceptional customer service.
Education
High School Diploma -
Plano East Senior High
Plano, TX06-2017
Skills
- Product recommendation
- Relationship & Solution selling
- Sales forecasting
- Inventory management
- Efficient problem solving and adapting
- Networking and communication
- Performance fulfillment
- Scheduling managing and presenting on calls
- Event scheduling and execution
- Upselling techniques
Timeline
Chromebook Sales Specialist
2020
09.2023 - Current
Retail Management, Senior Game Advisor
GameStop
01.2019 - 06.2022
Sales Associate
Walmart
01.2017 - 01.2019
High School Diploma -
Plano East Senior High