Reynell Mungo
Brooklyn,US
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills.
Overview
8
8
years of professional experience
Work History
Case Worker III
Carter Lard
Brooklyn, NY
01.2024 - 10.2024
- Dedicated and compassionate Case Work Supervisor with over four years of experience in case management, including three years in a supervisory role.
- Expertise in delivering culturally sensitive and trauma-informed services to refugees, asylum seekers, and migrants.
- Committed to fostering a supportive and inclusive environment to help clients navigate their challenges and achieve their goals.
- Worked quickly to complete tasks and meet daily deadlines.
- Casework Supervisors maintain continuous case management through caseworker referral support and engage in daily activities to provide real-time updates on casework status to Cherokee leadership and Health & Hospitals' HERRC program leadership.
- I provide and oversee on-site and remote casework services to ensure compliance and quality of services.
- Responsible for managing daily casework activities, assigning caseloads, designating work schedules, providing training, and supporting casework staff.
Youth Program Assistance
International Rescue committee
Brooklyn, NY
06.2019 - 12.2023
- Collaborate closely with the Economic Empowerment team's Workforce Job Developer and Training Partnerships Specialist to identify suitable employment and training opportunities for clients.
- Develop and implement youth programs at the International Rescue Committee, fostering community engagement and empowering young individuals through education and skill-building initiatives.
- Coordinated engaging youth programs at the International Rescue Committee, fostering personal growth and community involvement for diverse participants.
- Implemented innovative outreach strategies, significantly increasing youth program participation and retention rates at the International Rescue Committee.
- Provided mentorship and guidance to at-risk youth, facilitating their integration into educational and vocational programs at IRC.
- Spearheaded youth engagement initiatives, leveraging creative approaches to boost program participation and retention rates at the International Rescue Committee.
- Developed and implemented weekly activities for youth participants to engage in.
- Assisted with the organization and set-up of special events, including fundraising initiatives.
- Provided support to Youth Program Manager in planning and coordinating daily program activities.
Clinician Supervisor
Eden Home Care Services
Brooklyn, NY
06.2017 - 06.2020
- Managed CNAs, LPNs, RNs, and case worker documents.
- Maintained all clinicians' permanent files.
- Gave oversight to facilitate company directives.
- Engaged and handled meetings that were required. Advised all clinicians, such as RNs, CNAs, LPNs, and case workers, to follow procedures.
- Made sure recommendations given were followed and completed by clinicians.
- Provided patients with care management information.
- Referred patients to the appropriate services. Respected and safeguarded the confidentiality of client-related information.
- Provided overview of cases to superior.
- Responded to customer requests via telephone and email. Handled understaffing, disputes, work hours, and administered disciplinary procedures.
- Maintained accurate client records and documentation according to agency policy and procedures.
- Facilitated group therapy sessions focused on various topics such as coping skills, anger management, and grief counseling.
- Collaborated with multidisciplinary team members to coordinate care for clients.
Universal Banker
Santander Bank
New York City
11.2016 - 01.2018
- Facilitated seamless customer interactions, boosting satisfaction and retention.
- Streamlined digital banking processes, improving user experience and efficiency.
- Managed online banking files, ensuring data integrity and accessibility.
- Handled ATM cash and change orders, maintaining operational accuracy.
- Conducted wire and account transfers, enhancing transaction reliability.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
Education
Psychology/Literature/ Economics
Fordham University
10.2020
Bachelor of Science - Social Work
Fordham University
The Bronx, NY06.2020
Skills
- Communication
- Empathy
- Problem-Solving
- Organization
- Cultural competence
- Critical thinking
- Negotiation
- Advocacy
- Resource Management
- Emotional Resilience
References
- Juan Carrizo- Case worker Supervisor 786 295 8556
- Joseph Peters- CEO Eden home care services 646 996 9629
- Toluwalase Muse- Psychologist 929 969 2331
Additional information
tmuse@ilaonline.org
Hobbies and Interests
Running, Swimming, Board games, Running taught me discipline and commitment. Training for running events requires consistent effort and dedication, mirroring the discipline needed to meet work deadlines and goals. Also, it's a Stress Relief; running is an effective outlet for stress, enhancing my overall well-being and productivity at work., Swimming taught me Teamwork and collaboration. Participating in swim teams fosters Teamwork, as swimmers often rely on each other for support and motivation. This collaborative spirit is essential in a work environment where Teamwork drives success., Strategic Thinking: Many board games involve strategy and planning, which helps develop analytical skills. These skills are beneficial in the workplace for problem-solving and decision-making.
Timeline
Case Worker III
Carter Lard
01.2024 - 10.2024
Youth Program Assistance
International Rescue committee
06.2019 - 12.2023
Clinician Supervisor
Eden Home Care Services
06.2017 - 06.2020
Universal Banker
Santander Bank
11.2016 - 01.2018
Psychology/Literature/ Economics
Fordham University
Bachelor of Science - Social Work
Fordham University
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