REYNOSO SHESTER
Bronx,United States
Summary
Experienced Hospitality Manager with a background in managing high-volume, corporate operations. Strengths include staff management and training, customer service, and strategic planning to enhance guests' experience. Have consistently improved operational processes, enhanced customer satisfaction rates and managed successful teams in previous roles.
Overview
4
4
years of professional experience
Work History
Hospitality Manager
Compass Group USA
New York, United States
08.2024 - Current
- Company Overview: Goodwin Procter
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Lead team through organizational changes, including restructuring, process improvements, or system implementations.
- Assist with travel coordination and on-site logistics for attorneys and partners.
- Coordinate complex calendars and meetings for over 14 stakeholders across multiple locations.
- Draft communication updates and coordinate logistics for internal events and staff meetings.
- Goodwin Procter
Community Manager
Compass Group USA
New York, United States
07.2022 - 08.2024
- Company Overview: Ominicom Media Group
- Managed personal and group email by answering clients' questions and anticipating their needs.
- Handled escalated issues or concerns with professionalism and discretion.
- Coordinated 12 monthly office engagements, improving staff participation and morale.
- Assisted with vendor and facilities coordination to maintain seamless office flow.
- Supervised the reception and hospitality aid teams.
- Led a team of 6 employees, providing training, scheduling, and performance feedback to improve efficiency.
- Ominicom Media Group
Senior Receptionist
Compass Group USA
New York, United States
11.2021 - 07.2022
- Company Overview: Omnicom Media Group
- Supported executive assistants with client experience such as catering, planning, and day of assistance.
- Responded to inquiries and anticipates customer needs.
- Enhanced client satisfaction by supporting 5 executive assistants in catering and event planning for over 20 high-profile meetings monthly.
- Managed front desk operations, ensuring smooth daily flow of visitors and calls.
- Omnicom Media Group
Education
BA - Forensic Psychology
John Jay College of Criminal Justice
New York01.2022
AA - Psychology
Borough Manhattan Community College
New York01.2020
Skills
- Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams)
- Team management
- Calendar management
- Meeting and scheduling coordination
- Client and guest relations
- Event planning
- Administrative support specialist
Languages
Spanish, Native
Accomplishments
- Best New Leader Award 2025
Languages
Spanish
Native/ Bilingual
Timeline
Hospitality Manager
Compass Group USA
08.2024 - Current
Community Manager
Compass Group USA
07.2022 - 08.2024
Senior Receptionist
Compass Group USA
11.2021 - 07.2022
BA - Forensic Psychology
John Jay College of Criminal Justice
AA - Psychology
Borough Manhattan Community College