Summary
Overview
Work History
Education
Skills
References
Timeline
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Reypeejee Gerona

Gulfport,MS

Summary

Dynamic Sales Support Specialist with a proven track record at Mitchell Distributing, excelling in client relations and process improvements. Skilled in logistics and inventory control, I foster team efficiency and ensure exceptional customer service. My leadership and technical skills drive operational success, enhancing customer satisfaction and loyalty.

Overview

20
20
years of professional experience

Work History

Sales Support Specialist

Allen beverage
Gulfport, MS
10.2024 - Current
  • Assist in sales operations and ensure timely customer service support.
  • Manage product organization and distribution.
  • Collaborate with team members to maintain workflow efficiency.
  • Collaborated with marketing teams to develop effective campaigns targeting specific audiences.
  • Answered customer inquiries regarding products, pricing, and availability.

Painter, Maintenance

Skaggs Janitorial and Cleaning Company
Gulfport, MS
09.2022 - Current
  • Paint residential and military base housing according to contract standards.
  • Prepare surfaces using painter's tape, rollers, brushes, and cleaning solutions.
  • Cleaned walls to ensure proper adherence of paint.
  • Maintained and organized painting supplies such as brushes, rollers, drop cloths, ladders, caulking guns, tape measures and sanders.
  • Repaired cracks and holes in surfaces with putty or spackle.

Account Representative/Sales Associate

Mitchell Distributing
Gulfport, MS
04.2019 - 10.2024
  • Developed and maintained strong relationships with clients, vendors and colleagues.
  • Developed and maintained relationships with key accounts, ensuring customer satisfaction.
  • Implemented process improvements resulting in increased efficiency.
  • Researched industry trends to stay current on competitive landscape.
  • Provided excellent customer service to ensure client satisfaction.
  • Analyzed market trends to identify areas of opportunity for the company.
  • Assisted in the development of annual budgets and forecasts.
  • Assisted in developing strategies for increasing customer loyalty.

Team Leader

Rich's Car Wash
Gulfport, MS
08.2021 - 08.2022
  • Manage car wash operations, ensuring quality cleaning and maintenance.
  • Operated power-washing and vacuuming equipment for interior and exterior cleaning.
  • Checked cars after completion of the car wash process to ensure satisfaction of customers.
  • Cleaned interior and exterior of vehicles using cleaning products and tools such as vacuums, brushes, towels, sponges.
  • Followed proper procedure when operating machinery used during the car wash process.
  • Operated cash register to process customer payments.
  • Adhered to company policies and procedures relating to customer service standards.

Night Shift Supervisor

Mitchell Distributing
Gulfport, MS
01.2005 - 04.2019
  • Maintained a safe working environment by enforcing safety regulations.
  • Identified areas for improvement in terms of efficiency, cost-effectiveness and quality control standards.
  • Conducted regular staff meetings to discuss issues related to performance, safety and productivity.
  • Provided guidance on job duties and answered questions from team members.
  • Coordinated with day shift supervisors regarding any unfinished tasks or problems that may arise during night shifts.
  • Implemented new policies and procedures effectively while communicating changes to entire team.
  • Supervised daily activities of employees to ensure proper execution of tasks.
  • Monitored employee attendance, tardiness and overtime hours.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Managed inventory levels to ensure adequate supplies were available at all times.
  • Assigned work schedules and monitored progress against goals set by management.
  • Performed disciplinary actions such as verbal warnings or suspensions when needed.
  • Recruited qualified candidates for open positions ensuring they met all requirements.
  • Evaluated employee performances on a regular basis providing feedback when necessary.
  • Set performance metrics for each team member and provided feedback when needed.
  • Handled inventorying responsibilities.
  • Collaborated with team members to improve performance and implement training updates.
  • Improved daily operational plans, developed production schedules, and optimized task flow.

Valet

Beau Rivage Resort & Casino
Biloxi, MS
02.2017 - 11.2018
  • Greeted guests upon arrival and provided exceptional customer service.
  • Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
  • Greeted customers and opened doors for them upon arrival.
  • Accurately recorded license plate numbers and other pertinent information regarding each vehicle parked on the premises.
  • Provided exceptional customer service by anticipating customer needs and exceeding expectations.
  • Responded promptly to customer inquiries regarding directions, events, restaurants.

Education

High School Diploma -

Harrison Central High School
Gulfport, MS
05-2002

Skills

  • Logistics and warehouse management: inventory control, order verification, and truckload accuracy
  • Safety and compliance: OSHA regulations, workplace safety enforcement, and zero-accident culture
  • Team leadership training: supervising staff, onboarding new hires, and promoting workplace efficiency
  • Operations and facility management: overseeing night shift operations, facility security, and resource management
  • Sales support and customer service: assisting in product distribution, client interactions, and order fulfillment
  • Valet and vehicle handling: parking services, traffic control, and secure vehicle management
  • Technical and maintenance skills include painting, facility upkeep, and contract compliance for government facilities

References

  • Justin Gunter - (228) 323-1162
  • Lori Begley - (228) 697-1156
  • Tommy berkley - (228) 323-1195
  • Chris Byers - (228) 265-1542

Timeline

Sales Support Specialist

Allen beverage
10.2024 - Current

Painter, Maintenance

Skaggs Janitorial and Cleaning Company
09.2022 - Current

Team Leader

Rich's Car Wash
08.2021 - 08.2022

Account Representative/Sales Associate

Mitchell Distributing
04.2019 - 10.2024

Valet

Beau Rivage Resort & Casino
02.2017 - 11.2018

Night Shift Supervisor

Mitchell Distributing
01.2005 - 04.2019

High School Diploma -

Harrison Central High School

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