Reytavia Nutlouis
Navajo
Summary
Dynamic Accounts Receivable Supervisor at Navajo Arts & Crafts Enterprise, skilled in payment negotiations and staff training. Enhanced team efficiency through process improvements, achieving a significant reduction in outstanding debt. Known for exceptional customer service and strong leadership, fostering a collaborative environment that drives results. Proficient in Finance/Payroll Programs, Retail Pro and Microsoft Excel.
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Accounts Receivable Supervisor
Navajo Arts & Crafts Enterprise
Window Rock, AZ
07.2017 - 06.2026
- Supervised accounts receivable team, ensuring timely and accurate processing of customer payments.
- Implemented process improvements, enhancing efficiency in collections and reducing outstanding debt.
- Developed training programs for new staff, fostering a culture of continuous learning and development.
- Analyzed aging reports to identify trends, informing strategic decisions on credit policies and collection efforts.
- Coordinated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Led monthly reconciliation processes, ensuring alignment between financial records and bank statements.
- Enhanced team productivity by providing regular training on accounting software and tools.
- Ensured compliance with company policies and industry regulations through regular audits and updates to departmental procedures.
- Maintained strong relationships with clients by addressing inquiries promptly and professionally.
- Streamlined account reconciliation procedures, ensuring timely and accurate financial reporting.
- Collaborated with internal departments to resolve billing discrepancies, improving interdepartmental communication.
- Negotiated payment plans with delinquent customers, preserving long-term business relationships while recovering outstanding funds.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Managed accounts while supervising team of five clerks.
- Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
- Reduced invoice disputes by establishing clear invoicing guidelines and protocols for the team.
- Verified discrepancies and resolved clients' billing issues
- Updated aging reports based on daily audits.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Home Care Provider
Pine View Home Care, LLC
Navajo, NM
03.2011 - 07.2017
- Provided personalized care to elderly patients/clients, ensuring comfort and safety in daily activities.
- Coordinated communication between clients, families, and healthcare providers for optimal support.
- Assisted clients with medication management, promoting adherence to health plans.
- Maintained accurate records of client health status and progress reports.
- Developed and implemented individualized care plans based on client needs.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Upheld strict standards of privacy and confidentiality in all aspects of caregiving, maintaining the dignity and respect for patients at all times.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
- Monitored progress and documented patient health status changes to keep care team updated.
- Delivered high-quality care under pressure in emergency situations, ensuring the safety of both the patient and caregiver team members present at those times.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Transported clients for medical and personal outings.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Cashier
Western Refinery
Lukachukai, AZ
02.2009 - 10.2010
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent counting and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Conducted regular inventory checks to ensure stock availability and prevent shortages.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Handled inventory counts, gas readings and propane purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Chinle High School
Chinle05-2001
Skills
- Leadership trained
- Microsoft Excel
- Payment negotiations
- Invoice processing
- Staff training
- Financial reporting
- Schedule preparation
- Debt collection
- Accounts receivable
- Finance Program
- Account reconciliation
- AR reporting
Timeline
Accounts Receivable Supervisor
Navajo Arts & Crafts Enterprise
07.2017 - 06.2026
Home Care Provider
Pine View Home Care, LLC
03.2011 - 07.2017
Cashier
Western Refinery
02.2009 - 10.2010
High School Diploma -
Chinle High School