Rhakitta Carter
Prince George,VA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
18
18
years of professional experience
Work History
Customers Service Lead
Walmart
Sutherland, VA
05.2019 - 01.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Worked closely with shift manager to solve problems and handle customer concerns.
Performance Manager
Simos Solutions
Williamsburg, VA
08.2005 - 11.2020
- Monitored key performance indicators and built processes to support partner performance and growth.
- Managed quality control process to drive accuracy of performance inputs.
- Leveraged analytical tools to provide insight and enhance performance.
- Delivered bespoke analyses and insights to define and drive growth across brand key performance indicators.
Education
High School Diploma -
Kendrick High School
Columbus, GA08.2003
Skills
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Understanding Customer Needs
Timeline
Customers Service Lead
Walmart
05.2019 - 01.2022
Performance Manager
Simos Solutions
08.2005 - 11.2020
High School Diploma -
Kendrick High School