Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Websites
References
Timeline
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Rhanada Williams

Baltimore,MD

Summary

Dynamic Enrollment Specialist with proven expertise at Maryland Health Connection, adept at optimizing workflows and ensuring HIPAA compliance. Skilled in electronic health records and reporting, I excel in cross-functional teamwork, enhancing patient enrollment processes and delivering exceptional support to applicants navigating complex health coverage options.

Overview

2
2
years of professional experience

Work History

Enrollment Specialist

Maryland Health Connection
Baltimore, Maryland
07.2025 - Current
  • Assists applicants in completing enrollment forms accurately and efficiently.
  • Provides support to Maryland consumers navigating eligibility applications.
  • Answers incoming calls from prospective or current applicants seeking medical coverage information.
  • Explains coverage options to potential policyholders, answering questions or concerns.

Health Information II, Onsite Intermediate

Ciox/Datavant
Baltimore, Maryland
06.2023 - 08.2024
  • Managed patient health records and ensured compliance with HIPAA regulations.
  • Processed medical record requests from healthcare providers, patients, law offices, insurance companies, and other third-party data retrieval entities.
  • Reviewed and verified documentation for accuracy and completeness.
  • Utilized electronic health record systems to maintain patient information effectively.
  • Conducted regular audits of health records to uphold quality standards.
  • Provided guidance and assistance to other HIM staff on departmental procedures.
  • Assisted in the preparation of documents for filing and scanning into electronic health record systems.
  • Processed incoming mail, faxes, emails or other forms of communication related to patient's health information.
  • Generated reports for management review on request.
  • Retrieved archived medical records from offsite storage as requested by physicians or other authorized personnel.
  • Prepared correspondence related to patient health information requests.
  • Evaluated and recommended upgrades to improve existing computerized healthcare systems.

Education

AA of Business Administration Health Services - Health Information Management

Strayer University
01.2025

High School Diploma -

Paint Branch High School
07-2005

Skills

  • Microsoft Office Excel
  • Electronic health records
  • HIPAA compliance
  • Reporting and analytics
  • Cross-functional teamwork
  • Workflow optimization
  • Confidentiality handling
  • Documentation management

Languages

Spanish; Castilian, American English

Hobbies and Interests

Avid home organizer and thrift indoor/outdoor decorator

References

References available upon request.

Timeline

Enrollment Specialist

Maryland Health Connection
07.2025 - Current

Health Information II, Onsite Intermediate

Ciox/Datavant
06.2023 - 08.2024

AA of Business Administration Health Services - Health Information Management

Strayer University

High School Diploma -

Paint Branch High School

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