Summary
Overview
Work History
Education
Skills
Timeline
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Rhasaani Gordon

Colorado Springs,CO

Summary

Self-motivated leadership professional with expertise in expanding network connections. Skilled at introducing products and educating clients. Specializes in developing new relationships and discerning customer needs to deliver solutions. Currently seeking full time employment with an organization that will utilize my skills while gaining experience to benefit mutual
growth and success.

Overview

10
10
years of professional experience

Work History

Auto Claims Adjuster

USAA Insurance
Colorado Springs, CO
09.2023 - Current
  • Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
  • Determined liability based on facts gathered from investigations.
  • Evaluated repair estimates for reasonableness and accuracy prior to authorizing repairs.
  • Interviewed insured, claimants, witnesses, and other parties involved in the claim.
  • Assessed damages to vehicles and property resulting from a variety of incidents.
  • Advised policyholders on the status of their claim in a timely manner.

Sales Representative

TruGreen Lawn Care
Colorado Springs, CO
03.2023 - 08.2024
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Collaborated and supported sales team to build sales pipeline.
  • Leveraged CRM to maintain activity, contact and account information of customers and prospects.
  • Presented products and services to prospective and existing customers to meet client needs.

Wind Turbine Technician/Quality Assurance Analyst

Sky Climber Renewables
Colorado Springs, United States
03.2021 - 12.2022
  • Climbed towers daily to inspect, troubleshoot and repair turbine equipment.
  • Conducted routine maintenance on wind turbine equipment, underground transmission systems.
  • Performed root cause analysis on wind turbine tower component failures.
  • Followed safety protocols, regulations and codes to reduce hazards and risks to personnel and equipment.
  • Consulted with management and personnel to revise QA standards, while anticipating in weekly meetings with Project and On-site managers giving updates on production and quality status..
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Trained employees on specific QA standards, confirmed maintenance of standards,created and revised procedures.
  • Kept inspection journals and daily summary logs as required.

Combat Engineer

United States Army
Fort Benning, GA
01.2015 - 03.2021
  • Operated wheeled vehicles and equipment over varied terrain and roadways for support of combat operations.
  • Used secured frequency radios to communicate with military personnel on set locations, and equipment for maneuvers.
  • Tracked military personnel utilizing secured network systems and reported details to the lead supervisor as well as monitoring and ordering office supplies.
  • Conducted preliminary and post checks on operation of vehicles interior and exterior using company technical manual as well as operations which included obstacles and defensive positioning.
  • Reported mechanical malfunctions for fixtures to automotive mechanic supervisor using company issued checklist.

Education

Technology Sales

Course Careers
Remote
03.2023

Renewable Energy And Communications Tower Technician Program -

Airstreams Renewables, Inc
01.2021

Certifications -

Air Streams Renewables
Georgia
12.2020

Diploma -

Cayon High School
Saint Kitts and Nevis
08.2013

Skills

  • Salesforce CRM
  • Data Analysis
  • Team Collaboration
  • Cold Calling/Emailing
  • Communication Skills
  • Leadership Qualities
  • Staff Training
  • Problem Solving
  • BANT
  • LinkedIn Outreach

Timeline

Auto Claims Adjuster

USAA Insurance
09.2023 - Current

Sales Representative

TruGreen Lawn Care
03.2023 - 08.2024

Wind Turbine Technician/Quality Assurance Analyst

Sky Climber Renewables
03.2021 - 12.2022

Combat Engineer

United States Army
01.2015 - 03.2021

Technology Sales

Course Careers

Renewable Energy And Communications Tower Technician Program -

Airstreams Renewables, Inc

Certifications -

Air Streams Renewables

Diploma -

Cayon High School

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Rhasaani Gordon