RHEA BUCKMIRE-DOUGLAS
Brooklyn,NY
Summary
MBA graduate with hands-on experience supporting daily operations, staff scheduling, data tracking, and service recovery in customer-focused environments. Known for organizing work assignments, producing clear reports, and keeping records accurate while working with managers, staff, and stakeholders. Ready to apply analytical, coordination, and process-improvement skills to transit operations.
Overview
11
11
years of professional experience
Work History
Store Manager
Rachee & Rhea Mini Mart
Trincity, Trinidad
04.2020 - 12.2024
- Guided customers in product selection, addressed inquiries, and resolved concerns to enhance shopping experiences.
- Fostered customer relationships and encouraged repeat business through personalized and attentive service.
- Supported daily store operations, including opening and closing tasks, cash handling, inventory checks, and customer service.
- Processed cash, credit, debit, and other customer transactions with accuracy.
- Monitored stock levels, accepted deliveries, arranged merchandise, and maintained accurate inventory records to ensure product availability.
- Ensured a clean and organized shopping environment for customers.
Housekeeping Floor Supervisor
HILTON TRINIDAD & CONFERENCE CENTRE
Port of Spain
02.2020 - 03.2020
- Coordinated daily housekeeping operations, liaising with management, maintenance, and other departments to meet service and operational needs.
- Supervised 15 staff members and monitored completion of assigned work to established service standards.
- Conducted pre-shift meetings and coordinated staffing for daily operations, large groups, special projects, and VIP guests.
- Investigated guest complaints regarding housekeeping services and equipment, identified corrective actions, and ensured timely resolution of concerns.
- Communicated employee issues and guest feedback to staff and management, facilitating effective responses to enhance service quality.
Rooms Management Intern
ANDAZ 5TH AVE
New York, New York
04.2018 - 01.2019
- Coordinated assignments for 20 team members, delegated duties, and inspected 50 guest rooms for compliance with established standards, ensuring quality service delivery.
- Supported departmental targets by preparing weekly work schedules and monitoring team performance, contributing to achievement of operational goals.
- Led independent evening shifts with managerial responsibility, including nightly reporting, payroll-related information, and staffing levels for next-day business needs.
- Facilitated communication across multiple teams and supported senior managers with operational and business-development activities.
- Monitored office inventory activities, including requisitions and stocking, to ensure uninterrupted department operations.
- Maintained accountability for accurate completion of work in a physically demanding, time-sensitive environment.
In Service Trainee
MINISTRY OF LEGAL AFFAIRS
Arima
04.2015 - 02.2016
- Coordinated event operations and logistics planning for programs serving 100+ participants, ensuring smooth execution and participant satisfaction.
- Delivered service to 50+ customers daily, addressing individual needs and managing multiple priorities to enhance customer experience.
- Resolved customer inquiries and complaints professionally, adhering to organizational policies to maintain service quality.
- Applied organizational, interpersonal, and problem-solving skills in a fast-paced public-sector environment.
- Created and updated employee records using Microsoft Excel, maintaining accurate and current information in accordance with internal procedures and regulations.
Federal Work Study Assistant
MONROE COLLEGE, CAREER SERVICES
Bronx, New York
03.2014 - 02.2015
- Handled 20+ daily telephone calls and electronic inquiries from students regarding federal work-study concerns, ensuring timely and accurate responses.
- Assisted with planning and coordinating Job Fairs and Open House events serving 400+ students.
- Supported event debriefing and evaluation activities by identifying success factors and areas for improvement.
- Compiled weekly reports with insights and recommendations for department head, facilitating informed decision-making.
Education
Master of Business Administration (MBA) - Hospitality Concentration
JOHNSON & WALES UNIVERSITY
Providence, RI11-2017
Bachelor of Business Administration (BBA) - Hospitality Management
MONROE COLLEGE
New Rochelle, NY12-2013
Skills
- Operations Management
- Inventory management
- Customer service
- Project coordination
- Workforce coordination
- Process Improvement
- Operational Leadership
- Sales Forecasting
- Data & Report Preparation
- Microsoft Excel
- Microsoft Word
- Office suite
- Information management
- Problem Solving
Personal Information
Title: TRANSIT MANAGEMENT ANALYST SERIES
ADDITIONAL LEADERSHIP & SERVICE
- Club Management Association of America (CMAA), Student Member, 02/2017 – 11/2018
- National Society of Leadership and Success, Member, 04/2014 – Present
- JWU SerVes community-service activities, including conservation and river clean-up projects
Timeline
Store Manager
Rachee & Rhea Mini Mart
04.2020 - 12.2024
Housekeeping Floor Supervisor
HILTON TRINIDAD & CONFERENCE CENTRE
02.2020 - 03.2020
Rooms Management Intern
ANDAZ 5TH AVE
04.2018 - 01.2019
In Service Trainee
MINISTRY OF LEGAL AFFAIRS
04.2015 - 02.2016
Federal Work Study Assistant
MONROE COLLEGE, CAREER SERVICES
03.2014 - 02.2015
Master of Business Administration (MBA) - Hospitality Concentration
JOHNSON & WALES UNIVERSITY
Bachelor of Business Administration (BBA) - Hospitality Management
MONROE COLLEGE