Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhea Gramm

HONOLULU,HI

Summary

Knowledgeable and dedicated customer service professional with extensive experience in leading industry.

Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers.

Motivated to maintain customer satisfaction and contribute to company success.

Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Bookeeper/Customer Service

SAFEWAY
10.2019 - 03.2024
  • Greeted customers on arrival, displaying professional and friendly approach.
  • Responded to costumers inquiries, complaints and special requests to increase customer satisfaction.
  • Assisted customers with items, resolving any issues promptly and professionally.
  • Resolved customers complaints and discrepancies in prompt and courteous manner.
  • Answered phones calls with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved customers complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Responsible of all cash machines registers.
  • Responsible for end of the day sales report for a daily basis.

Education

Bulihan National High School
Philippines
03.1998

Skills

  • Complaint Handling
  • Empathy Display
  • Patience Maintenance
  • Teamwork and Collaboration
  • Computer Skills
  • Able to lead a team if needed

Timeline

Bookeeper/Customer Service

SAFEWAY
10.2019 - 03.2024

Bulihan National High School

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Rhea Gramm