Rhea Lloyd
Tucson,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level bank teller position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Front End Customer Service Associate
Walmart
01.2023 - Current
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Processed refunds on returned items in a timely manner to give excellent service to all customers.
- Answer telephone calls to help customers with their questions and resolve issues with their product or services.
Cashier
Walmart
05.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Cashier
Lee Lee International Supermarket
10.2019 - 06.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Performed cash, card and check transactions to complete customer purchases.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Representative
Sutherland Global
06.2018 - 11.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Market Research Interviewer
Survey Sampling International
03.2016 - 12.2017
- Maintained patience and professionalism despite negative customer interactions.
- Maintained customer engagement by completing short surveys with minimal complexity.
- Maintained confidentiality of customer information and company procedures.
- Made limited number of deviations from interview script to address unique customer dialogue during interview.
- Followed strict guidelines to receive unbiased, unprompted responses.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
Education
Bachelor of Science - Secondary Education
St. John Paul II College of Davao
Davao City, Philippines04.2018
Skills
- Knowledge Base
- Efficient Service
- Understanding Customer Needs
- Customer Service and Assistance
- Multitasking Abilities
- Billing and Payment Processing
- Client Rapport-Building
Timeline
Front End Customer Service Associate
Walmart
01.2023 - Current
Cashier
Walmart
05.2022 - 08.2022
Cashier
Lee Lee International Supermarket
10.2019 - 06.2020
Customer Service Representative
Sutherland Global
06.2018 - 11.2018
Market Research Interviewer
Survey Sampling International
03.2016 - 12.2017
Bachelor of Science - Secondary Education
St. John Paul II College of Davao
Similar Profiles
Jocelyn BayronJocelyn Bayron
Order Filler at WalmartOrder Filler at Walmart
Mason DenkMason Denk
Stocking Associate at WalmartStocking Associate at Walmart
Destiny FowlerDestiny Fowler
Team Associate at WalmartTeam Associate at Walmart