Rhea Matlock
Ardmore,OK
Summary
Dynamic and results-oriented professional with a proven track record at Mercy Health System, excelling in customer service and multitasking. Adept at enhancing patient satisfaction through effective communication and conflict resolution. Recognized for implementing time management strategies that improved productivity while maintaining strict adherence to HIPAA regulations.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Mercy Health System
Ardmore, OK
10.2024 - Current
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
- Used Software to schedule appointments.
- Took copayments and compiled daily financial records.
Housekeeping Supervisor
Oklahoma Baptists
Davis, OK
03.2024 - 10.2024
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
Substitute Teacher
Davis Public Schools
Davis, OK
08.2021 - 03.2024
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Enhanced student engagement by implementing interactive teaching methods.
- Improved learning outcomes with tailored instruction for diverse student needs.
- Fostered positive classroom environment, managing student behavior and promoting respect.
- Followed lesson plans designed by absent teachers.
- Enforced school and class rules to maintain order in classroom.
Education
Associate Of Arts And Sciences - English Language And Literature
Murray State College
Tishomingo12.2011
Skills
- Customer service
- Multitasking and organization
- Team leadership
- Administrative and office support
- Conflict resolution
- Team collaboration
- Data entry
Timeline
Patient Services Representative
Mercy Health System
10.2024 - Current
Housekeeping Supervisor
Oklahoma Baptists
03.2024 - 10.2024
Substitute Teacher
Davis Public Schools
08.2021 - 03.2024
Associate Of Arts And Sciences - English Language And Literature
Murray State College