Ramanda Waller
Allentown,PA
Summary
Experienced in problem-solving, service, and time management. Hardworking individual seeking to utilize abilities to excel in a role at your esteemed company. Track record of success in management, leadership, and communication. Dedicated and detail-oriented when it comes to problem-solving and planning. Strong organizational and multitasking skills, coupled with aptitude for technology. Well-equipped to contribute immediately to your organization.
Overview
13
13
years of professional experience
Work History
Patient Services Representative
Lehigh Valley Physicians Group
Allentown, PA
11.2023 - 01.2025
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Performs a variety of detail-oriented administrative tasks that anticipates the needs of team members and patients according to the organization's policies and standard work.
- Gathers information necessary for accurate registration and check-in to fulfill service promise.
- Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
- Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
- Collaborates in all aspects of training, staffing, and functionality while providing substantial and valuable feedback.
- Keeps abreast of changes in all insurance providers regarding coverage and reimbursement changes.
- Organizes effectively and efficiently to accommodate interruptions and changing priorities.
- Performs scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
- Performs appropriate patient outreach include telephone and EMR messaging.
Food Service Director
Riverton Rehabilitation and Healthcare Center
Allentown, PA
12.2021 - 07.2023
- Place orders for the day from multiple vendors, inspect deliveries, create schedules for staff, cost analysis, budgeting, profit & loss
- Teach staff basic culinary work
- Educate and motive employees to make them better for future promotions
- Attend daily and weekly meetings with Directors and Regional staff members to discuss changes and updates within our company
- Keeping a clean, safe, and sanitary kitchen
- Cooking breakfast, lunch, and dinner for roughly130 residents on a daily basis
- Familiar with different dietary needs, such as mechanicals, puréed, renal, and heart healthy diets
Lead Line Cook
Wind Creek Casino
Bethlehem, PA
09.2011 - 12.2021
- Follow recipes and standards according to company policy
- Working Grill and Saute stations
- Prepping items for each of those stations
- Working in compliance with all company standards regarding sanitation and proper food handling
- Interacting with guests when the opportunity arises
Education
Associates Degree in Applied Sciences - Restaurant Management
Northampton Area Community College
05.2009
Diploma - undefined
Liberty High School
06.2002
Food Service Program Certificate - undefined
Bethlehem Area Vocational Technical School
06.2002
Skills
- Communication
- Customer Service
- Leadership
- Guest Services
- Employee Management
- Hospitality and Accommodation
- Computer Literacy
- Professional Development
- Individual and Small Group Instruction
- Time Management
- Goal-Oriented
- Quality Assurance
- POS System Operations
- Customer Complaint Resolution
- Inventory Control
- Documentation and Recordkeeping
- Organization and Planning Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Friendly and outgoing
- Multitasking and organization
- Quality assurance
- Information collection
- EMR
Timeline
Patient Services Representative
Lehigh Valley Physicians Group
11.2023 - 01.2025
Food Service Director
Riverton Rehabilitation and Healthcare Center
12.2021 - 07.2023
Lead Line Cook
Wind Creek Casino
09.2011 - 12.2021
Associates Degree in Applied Sciences - Restaurant Management
Northampton Area Community College
Diploma - undefined
Liberty High School
Food Service Program Certificate - undefined
Bethlehem Area Vocational Technical School