Rheanna Baldoz

• Achieved recognition as a top 10 performer in client sign-ons within two weeks, leading to successful case approvals after five quality reviews.
• Handled a substantial volume of 50–60 inbound client calls daily while providing professionalism, empathy, confidentiality, and accurate documentation.
• Secured client records in CaseOpp and prepared electronic documentation for internal assessments.
• Processed about 15 emails and 10 electronic documents daily, ensuring timely follow-ups and precise recordkeeping.
• Adapted effectively to a remote work environment.
• Provided exceptional customer service by efficiently resolving client inquiries and concerns.
• Leveraged CRM software to track client interactions and maintain detailed communication logs.

• Promoted to store manager due to strong performance and effective leadership skills.
• Oversaw a team of seven employees, managing schedules, approving timecards, and ensuring adequate staff coverage.
• Trained four new employees during the opening of a new store location.
• Accurately maintained daily reports, deposits, cash reconciliation, and operational documentation.
• Served 30–40 customers on weekdays and 70–80 on weekends, contributing to average daily sales of approximately $1500 on weekdays and $3000+ on weekends.

• Promoted to shift manager due to reliability and strong leadership skills.
• Coordinated schedules for three employees to efficiently serve 40-50 customers.
• Executed opening and closing procedures for the restaurant according to established standards.
• Organized inventory, managed cash flow, and documented shifts while training three new team members.

Magna Cum Laude

3.89 GPA