RHEANNA Prince
Duluth,MN
Summary
Energetic, positive attitude, professional with strong commitment to quality work. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
2025
2025
years of professional experience
Work History
Customer Care Representative
Kolar Chevrolet Buick Gmc
12.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Be available to respond to email inquiries in a professional, well-spoken manner
- Streamlined call response times for improved customer experience through effective communication techniques.
Automotive Mechanic
Kolar Chevrolet Buick Gmc
02.2022 - 12.2023
- Test drove vehicles to determine problems and test repairs.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested equipment to locate worn and damaged parts.
- Changed vehicle oil and replaced filter.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Improved customer satisfaction by providing timely and accurate diagnostics of vehicle issues.
Lube Express Technician/ Remote Start Installer
Miller Hill Subaru
09.2019 - 02.2022
- Performed automotive preventive maintenance, including changing oil, checking and refilling vehicle fluids and inspecting tires.
- Installed Compustar remote starts and heated seats in any make and model vehicles.
- Identified areas of concern uncovered during training sessions and suggested methods to reduce risk.
- Performed tire rotations, mounts and balancing on all types of vehicles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Automotive Detailer
Kolar Chevrolet Buick Gmc
01.2018 - 09.2019
- Washed wide range of vehicles each day.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Scrubbed, scraped and sprayed machine parts, equipment and vehicles using scrapers, brushes, cloths, cleaners, disinfectants, vacuums and hoses.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Members Service Representative
MCCU
05.2017 - 12.2017
- Identify the financial needs of the member and maintain positive member relationship.
- Balance checks and cash drawer daily following the credit unions cash handling policies to ensure accuracy of all transactions.
- Process member account transactions accurately, efficiently and in a timely manner.
Interior Installer
Cirrus Aircraft
2015 - 2016
- Construct and install interior of aircraft, with attention to detail and quality.
- Position, align, fit, and assemble parts on aircraft.
- Read and interpret work from engineering drawings to determine the identity, location and relationship of aircraft parts.
Education
General Studies
Lake Superior College
Duluth, MNSkills
- Organization
- Reliable and trustworthy
- Customer service
- Team building
- Multitasking
- Call center experience
- Point of sale system
- Email correspondence
- Complaint resolution
- Professional telephone demeanor
Timeline
Customer Care Representative
Kolar Chevrolet Buick Gmc
12.2023 - 07.2024
Automotive Mechanic
Kolar Chevrolet Buick Gmc
02.2022 - 12.2023
Lube Express Technician/ Remote Start Installer
Miller Hill Subaru
09.2019 - 02.2022
Automotive Detailer
Kolar Chevrolet Buick Gmc
01.2018 - 09.2019
Members Service Representative
MCCU
05.2017 - 12.2017
Interior Installer
Cirrus Aircraft
2015 - 2016
General Studies
Lake Superior College
Similar Profiles
Jeremy RamirezJeremy Ramirez
Automotive Technician at Carl Black Chevrolet Buick GMCAutomotive Technician at Carl Black Chevrolet Buick GMC
Nicholas LohrNicholas Lohr
Collision Estimator at Bellamy Strickland Chevrolet Buick GmcCollision Estimator at Bellamy Strickland Chevrolet Buick Gmc
Jeremy SimonJeremy Simon
Apprentice Automotive Technician at O’Regan’s Chevrolet Buick GMC CadillacApprentice Automotive Technician at O’Regan’s Chevrolet Buick GMC Cadillac