Rhema Eagles
AUBURN,WA
Summary
Dynamic Surgery Scheduling Coordinator with proven expertise at Kaiser Permanente in optimizing outpatient procedures and enhancing patient relations. Skilled in insurance verification and pre-authorization management, I effectively resolved scheduling conflicts, ensuring seamless operations. My proactive approach and attention to detail consistently improved patient care and operational efficiency.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Surgery Scheduling Coordinator
Kaiser Permanente
01.2021 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 20 Cardiology Surgeons.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated daily operating room calendars with accurate appointment schedules.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered and made calls to connect with patients for care.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Conducted patient intake interviews, recording and documenting relevant information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Procedure Scheduling Coordinator
CHI Franciscan Health
11.2017 - 12.2021
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for [Number] [Surgeon type].
- Verified insurance coverage and obtained pre-authorizations.
- Updated daily operating room calendars with accurate appointment schedules.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Surgery Scheduling Coordinator
Proliance Surgeons
09.2007 - 10.2017
- Checked patients in and out and collected payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Coordinated with facilities to set up surgeries for 8 Orthopedic Surgeons.
Education
No Degree - Medical Office Billing
Renton Technical College
Renton, WA01-2001
Skills
- Patient coordination
- Calendar management
- Insurance verification
- Correspondence writing
- Office workflow support
- Documentation scanning
- Updating charts
- Obtaining authorizations
- Data entry proficiency
- Following up with patients
- Facility coordinating
- Schedule coordination
- Insurance pre-certifications
- Pre-authorization management
- Verifying insurance
- Scheduling expertise
- Maintaining confidentiality
- Patient relations
Timeline
Surgery Scheduling Coordinator
Kaiser Permanente
01.2021 - Current
Procedure Scheduling Coordinator
CHI Franciscan Health
11.2017 - 12.2021
Surgery Scheduling Coordinator
Proliance Surgeons
09.2007 - 10.2017
No Degree - Medical Office Billing
Renton Technical College
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