Rhey-Ann Quillen
ROSCOE,IL
Summary
Results-oriented Assistant General Manager with expertise in recruiting, customer service, and financial management. Proven experience in streamlining operations and enhancing team performance to drive productivity and morale.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Sonic
Cherry Valley, Illinois
01.2015 - 01.2017
- Trained crew on Sonic service standards and procedures.
- Motivated and led team members to work together to achieve targets.
- Monitored guest service and resolved customer concerns.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Supported Sonic drive-in operations and supervised daily shift activities.
- Reviewed food preparation and product quality for consistency.
- Provided training, guidance, and support to staff members on proper procedures and policies.
Starbucks Shift Supervisor
Starbucks
Rockford, IL
01.2006 - 01.2011
- Supported Starbucks operations and supervised daily shift activities
- Monitored guest service and resolved customer concerns.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed cash handling and deposit routines.
- Enforced cleanliness and safety standards across kitchen and dining areas.
- Trained crew on Sonic service standards and procedures.
Education
Altus High School
Altus, OKSkills
- Operational management
- Shift management
- Inventory management
- Cash handling
- Food handling
- Customer relations
- Employee training
- Team management
- Issue resolution
- Decision analysis
- Task coordination
Affiliations
- Fun fact about me is that I received a Black Belt in karate when I was 14. My husband,sister and brother are also Black belts as well. My Sr year in high school I was honored as an All State Player in Soccer.
- I was part of the first dance/cheer team for the Rockford Lightning and also Ice Hogs teams.
Timeline
Assistant General Manager
Sonic
01.2015 - 01.2017
Starbucks Shift Supervisor
Starbucks
01.2006 - 01.2011
Altus High School