Rheyanna Gray
LONG BEACH,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician/Sales Associate
Walgreen's Pharmacy
Bedford, Texas
10.2019 - Current
- Managed inventory levels to ensure availability of medications and supplies.
- Processed insurance claims and handled billing inquiries from customers.
- Collaborated with healthcare providers to resolve medication-related issues.
- Utilized pharmacy software for prescription processing and record keeping.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Trained new pharmacy staff on procedures and safety protocols.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Pharmacy Call Center Representative
Apex Pharmacy
Long Beach, California
03.2024 - 07.2026
- Responded to patient calls regarding medication inquiries and prescription refills, ensuring clarity and accuracy.
- Collaborated with healthcare providers to promptly resolve medication-related issues.
- Resolved customer complaints with empathy, delivering effective solutions and enhancing patient satisfaction.
- Resolved customer complaints in a professional and courteous manner.
- Managed patient records with pharmacy software, maintaining confidentiality and compliance with regulations.
- Maintained accurate records of customer interactions
- Executed customer order processing by verifying details and ensuring accuracy. in a timely manner, ensuring accuracy of all data entered into the system.
- Updated customer records accurately following each call interaction.
Education
Certified Pharmacy Technician - Pharmacy
Texas State Board of Pharmacy
Arlington, TX09-2019
Diploma -
Educational Partnership High School
Long Beach, CA06-2016
Skills
- Prescription processing
- Medication therapy management
- Medication history updates
- Patient confidentiality
- Medication security
- Monitoring
- Customer service
- Patient communication
- Training programs
- Attention to detail
Timeline
Pharmacy Call Center Representative
Apex Pharmacy
03.2024 - 07.2026
Pharmacy Technician/Sales Associate
Walgreen's Pharmacy
10.2019 - Current
Certified Pharmacy Technician - Pharmacy
Texas State Board of Pharmacy
Diploma -
Educational Partnership High School