Rhiana Cortez
Haiku,United States
Summary
Reliable Lead with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Part-Time Flex Rural Carrier (PTF)
United States Postal Service, USPS
09.2023 - Current
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Bar Supervisor
Kula Lodge & Restaurant
04.2023 - 08.2023
- Completed bar opening and closing procedures.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Worked with distributors to add new products to bar menu.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
Lead Bartender
Ocean Organic Farm And Distillery
04.2022 - 04.2023
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Consulted with managers to organize special events and promotions.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Lead Bartender
5 Palms Restaurant
10.2012 - 04.2022
- Improved mail delivery efficiency by accurately sorting and organizing mail for designated routes.
- Enhanced customer satisfaction by promptly delivering mail and packages to their corresponding destinations.
- Ensured accurate deliveries by thoroughly verifying mailing addresses and cross-referencing with postal records.
- Maintained a clean and safe working environment within the postal vehicle, promoting optimal organization and efficiency.
- Expedited package delivery during peak seasons, adapting to increased workload without sacrificing quality or speed of service.
- Maintained detailed records of all delivered items, ensuring accurate reporting and tracking capabilities for the post office.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Education
Associate In Electronics Engineering Technology - Networking, Engineering, Optics, Programming
University of Hawaii Maui College
Kahului, HI06.2015
Skills
- Anticipating Guest Needs
- Safe Work Practices
- Attention to Detail
- Responsible Alcohol Service
- Dining Room Management
- High-Volume Environments
- Menu Memorization
- Guest Satisfaction
- Drink Consistency
- Clear and Effective Communication
Timeline
Part-Time Flex Rural Carrier (PTF)
United States Postal Service, USPS
09.2023 - Current
Bar Supervisor
Kula Lodge & Restaurant
04.2023 - 08.2023
Lead Bartender
Ocean Organic Farm And Distillery
04.2022 - 04.2023
Lead Bartender
5 Palms Restaurant
10.2012 - 04.2022
Associate In Electronics Engineering Technology - Networking, Engineering, Optics, Programming
University of Hawaii Maui College
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