Summary
Overview
Work History
Education
Skills
Timeline
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Rhiana Franklin

Rhiana Franklin

Brooklyn,NY

Summary

Attentive Server experienced in high-volume restaurant settings and executive support. Delivers exceptional customer service and effectively collaborates within teams. Skilled in upselling, maintaining restaurant flow, and adapting to changing environments. Focused on enhancing customer satisfaction through memorable dining experiences.

Overview

9
9
years of professional experience

Work History

Server

Downriggers, Friday Harbor
Friday Harbor, Washington
02.2025 - 10.2025
  • Provided excellent customer service in a fast-paced, waterfront dining experience.
  • Delivered food and beverages promptly while ensuring order accuracy.
  • Assisted guests with menu selections and answered inquiries about dishes.
  • Performed opening and closing duties

Hostess

Downriggers, Friday Harbor
Friday Harbor, Washington
10.2023 - 10.2025
  • Greeted and seated the guests.
  • Monitored wait times and communicated updates to guests effectively.
  • Coordinated with servers to ensure a manageable flow.
  • Handled guest inquiries and provided information about menu items.
  • Assisted with bussing and table setting for efficient table turnover.
  • Managed reservations to optimize seating efficiency.

Server

DMC Events
Los Angeles, California
01.2022 - 01.2023
  • Catered high-profile events in LA, including Chanel, the Academy Awards, Celine, and LA Fashion Week.

Executive Assistant to CMO

Pathwater
Los Angeles, California
01.2019 - 02.2020
  • Coordinated CMO Ali Orabi's personal and professional schedules, and managed calendar appointments.
  • Assisted in the project management of marketing campaigns, and oversaw all product deliveries to activations.
  • Organized company marketing meetings, and prepared meeting materials in advance.
  • Developed and implemented office procedures to improve efficiency in operations.

Personal Assistant

Mathew Brubaker CEO Trailer Park Group
Los Angeles, California
03.2017 - 03.2019
  • Managed Matt's personal schedule and oversaw all house management.
  • Organized travel arrangements and itineraries for business trips.
  • Ran errands to help with daily tasks, and handled all personal matters that needed attending to.
  • Maintained confidentiality related to personnel records or other sensitive information.

Barista

Groundwork Coffee
Los Angeles, California
10.2016 - 01.2018
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Operated cash register and processed customer transactions efficiently.
  • Trained new staff on coffee preparation techniques and customer service standards.

Education

Bachelor of Arts - Communications

University of Washington
Seattle, WA
06-2026

Skills

  • Customer service
  • Communication skills
  • Time management
  • Team collaboration
  • Server training
  • Professional appearance
  • High volume dining
  • Project management
  • Strong work ethic

Timeline

Server

Downriggers, Friday Harbor
02.2025 - 10.2025

Hostess

Downriggers, Friday Harbor
10.2023 - 10.2025

Server

DMC Events
01.2022 - 01.2023

Executive Assistant to CMO

Pathwater
01.2019 - 02.2020

Personal Assistant

Mathew Brubaker CEO Trailer Park Group
03.2017 - 03.2019

Barista

Groundwork Coffee
10.2016 - 01.2018

Bachelor of Arts - Communications

University of Washington
Rhiana Franklin